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The questions asked were developed and approved by the International Academies of Emergency Dispatch as “a protocol system to accurately and consistently dispatch needed support” and to “assign the necessary resources to the variety of calls” that come into our centers. These questions help us get accurate information for the responding units as well as to lend effective assistance to those on scene prior to responders' arrival.
When a person in St Charles County dials 911, the call will first go to one of the police agencies that serve as a Primary Public Safety Answering Point (PSAP) based upon the location of the resident. PSAPs include St. Charles, St. Peters, O’Fallon, Lake Saint Louis, Wentzville and St. Charles County. As soon as dispatchers determine the need for fire and/or emergency medical resources, they transfer the call to St. Charles County Emergency Communications. At that point, the personnel at Emergency Communications follow protocols to aid and send the appropriate resources.