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1. How can I obtain a tax waiver/statement of non-assessment?
2. How can I get a receipt of non-assessment?
3. How much do I owe?
4. How do I know if I filed my personal property assessment?
5. What information do I need to complete my personal property assessment form?
6. When are personal property assessment forms due?

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1. Why is our property being reassessed?
2. I have not done anything to my property, so why is the value changing?
3. What is market value?
4. When was the last reassessment?
5. What are the basic data collection procedures for reassessments?
6. What is the difference between sale price, appraisal and assessments?
7. How is the property value determined?
8. How does a property owner learn of their reassessment value?
9. What do I do after receiving my reassessment?
10. How does a property owner appeal reassessment value?
11. Can I research or view other property assessments?
12. What do I do if information on my real estate reassessment appears to be wrong?
13. Is it true that the Assessor reassesses to raise taxes?
14. How do my real estate and personal property assessments determine my tax bill?
15. How are parcels assessed if subdivided after Jan. 1 of each year?

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1. How do I get a copy of an audit report?
2. How can I report fraud, waste, or misuse of County resources?
3. How can I get a copy of the County’s Financial Statements and Single Audit?
4. How are internal audits scheduled?

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1. Can I file for divorce on my own, without an attorney?
2. Do you take credit cards?
3. How do I obtain a Legal Separation/Annulment?
4. What do I do if have a title to a car that is unsigned and I cannot find the person I bought the car from or if I have lost the title?
5. What is the process to evict a tenant from a home?
6. What do I do if I have a copy of a title that is unsigned?

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1. Will a warrant be issued for my arrest if I don't pay my court costs by the due date?
2. If I post bond for someone else, will I get my money back?
3. What forms of payment are accepted for court costs or bonds?
4. What will happen if I cannot appear on my court date?
5. Where do I go to post bond for someone who is being held?
6. Where do I go to get a criminal record check?
7. What are the expungement fees?
8. How can I pay my ticket or court costs?

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1. I just received a summons and I don't live in St. Charles County any longer. What do I need to do?
2. How do I get excused from jury duty?
3. What if my employer says they will not release me for jury duty?
4. Where do I park when I come in for jury duty?
5. How long will I be at the Courthouse?

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1. Do I need an attorney to file a Probate Estate?
2. Are your Probate forms on line?
3. Are Social Security Numbers required for Probate?
4. Do you need Death Certificates or Birth Certificates for a Probate Estate?
5. How can I pay the required fee?

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1. Should I receive a personal property tax bill?
2. How much are my taxes?
3. What are the important tax dates and when are taxes due?
4. How are tax rates by location determined?
5. Why did my taxes go up?
6. What if I lose my personal property paid receipt?
7. Should I receive a real estate tax bill?
8. What is occupancy tax?

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1. What is SCCMO AlertMe?
2. If I provide more than one phone number or email account, how will I be contacted through SCCMO AlertMe?
3. What phone number will appear in my caller ID for calls from SCCMO AlertMe?
4. Can I reply to an SCCMO AlertMe phone message, text, or email?
5. Will emergency information be posted here, and does this system replace all other emergency notification systems?
6. Can the SCCMO AlertMe system call on my cell phone and landline?
7. How do I update my contact information or notification subscriptions?
8. If I am listening to a SCCMO AlertMe message on the phone, is there a way to repeat it?
9. How does the SCCMO AlertMe system respond to busy signals or no-answer situations?
10. Will the SCCMO AlertMe system call numbers outside of St. Charles County and our area code?
11. I work in St. Charles County, but don’t live there. Can I register for SCCMO AlertMe?
12. If SCCMO AlertMe is free, will I be charged for text messages and phone calls?
13. Who do I contact if I have more questions?

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1. Do I need a building permit?
2. Do I need an inspection if I'm selling my house?
3. What do I need to do to open a business?
4. How do I know if a contractor is licensed?
5. Who can I talk to about a building code?

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1. How can I file a complaint about a property?
2. Where can I find codes about property maintenance in the County?
3. I received a notice - What do I need to do?
4. How can I speak to someone in your office?

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1. Do I need a Land Disturbance Permit?
2. What are the requirements for construction adjacent to and within natural watercourses?
3. How can I protect my property from storm water drainage or alter storm water drainage within and adjacent to my property?
4. Other than storm water detention, what requirements do you have for storm water quality treatment?
5. What is a BMP?

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1. Is an Onsite Wastewater Treatment System (OWTS) a “septic” system?
2. When is a permit required for an OWTS in St. Charles County?
3. How do you determine the gallons per day of treatment?
4. Can I install a lagoon?
5. Can I discharge sewage to a ditch or other location?
6. Can I install a Low-Pressure Pipe (LPP) system?
7. Can I install my own OWTS?
8. Who can design the Onsite Wastewater Treatment System (OWTS)?
9. How much property is required to install an Onsite Wastewater Treatment System (OWTS) (often referred to as a “septic” system)?
10. Can I use a septic system (actually, an Onsite Wastewater Treatment System) to service my property?

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1. How can I determine if my property is located in unincorporated St. Charles County?
2. Where on my property can I build?
3. How can I determine how my property is zoned?
4. How can I apply to the County to rezone my property?
5. Will improvements to my property require a Floodplain Development Permit?
6. How do I open a business?
7. How do I obtain approval to operate a business from my home?
8. How can I subdivide my property?

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1. What happens during the booking process?
2. How does an inmate find out more about the courts or jail processes?
3. Can I bring an inmate / detainee some religious materials?
4. How can I retrieve an inmate’s / detainee’s property?
5. What happens when an inmate is transferred to the Missouri Department of Corrections?
6. How can I learn more about the Prison Rape Elimination Act (PREA)?
7. How do I find out if someone is currently incarcerated at your facility?
8. How do I find out about a court date?
9. How do I visit and contact the Police Department?
10. Can I get a Special Visit with an inmate?
11. How do I get my fingerprints taken for court?

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1. How are calls to attorneys made?
2. How can I contact an inmate / detainee?
3. How do I send mail to an inmate / detainee?
4. If I was recently released from the St. Charles County Department of Corrections, can I visit someone still confined?
5. When can I visit an inmate / detainee?
6. Will there be an opportunity to make a phone call after an inmate / detainee is arrested and booked?

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1. Are there any fees associated with medical, dental or psychiatric care while incarcerated?
2. Are there housing fees associated with being held by the Department of Corrections?
3. How can I put money on an inmate’s / detainee’s account?
4. What happens to the money taken from the arrestee upon admission to the jail?
5. How do I post bond for an inmate / detainee?
6. What happens after an inmate’s bond is posted?

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1. What Council District do I live in?
2. Who is my Council Member?
3. When are your Council Meetings?
4. Where can I view the current meeting information?
5. How can current laws be amended or new laws enacted?

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1. Does the County Registrar renew Notary licenses?
2. How do I get a liquor license?
3. How do I set up an appointment for the Board of Equalization?
4. How do I get issued a tow truck license?
5. Does your office certify documents?

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1. Where do I go to be sworn in?
2. How do I renew my notary? Is my notary renewable?
3. How much does it cost to become a Notary Public?
4. Can I sign my Notary Surety Bond before I come to the office?
5. What do I need to check on my Notary Surety Bond become I come to be sworn in?

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1. Where do I register to vote?
2. How can I vote absentee?
3. How do I become an election judge?
4. How do I get to your office?
5. What are your hours of operation?

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1. Why do operators ask lots of questions during a 911 call?
2. How does the 911 system and call process function?
3. How will law enforcement, fire and EMS find me at my new address?
4. How do I get a smoke or carbon dioxide detector?
5. Who can help my family install a car seat?

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1. How many square feet of County buildings does your department maintain?
2. Where can I find available flood plain properties?
3. When are flood plain leases renewed?
4. How much are the flood plain leases?
5. Can I purchase a County-owned flood plain property?
6. Who can lease in the flood Plain?

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1. What is a Farmers Market?
2. When is a license needed to sell products at a Farmers Market?
3. Does the health department require licenses for selling other products at a Farmers Market?
4. Can I sell food prepared in my home at a Farmers Market?
5. What is required to be on this home-prepared food label?
6. Shouldn’t an exemption be made for vendors at Farmers Markets since they only operate for one or two days each week?
7. Why must I also have to pay a vendor’s fee to the market, as well as the license fees? What do I do if I’m not happy with the market rules?
8. What is a potentially hazardous food product?

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1. Is this the appropriate office to contact about issuance of merchant licenses?
2. Who do I contact to answer questions about my vendor bid?
3. How do I know if my vendor bid submission has been accepted?
4. What is your purchasing policy?

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1. How do I know that I have the flu?
2. How does the flu spread?
3. How long is a person with flu virus contagious?
4. Can the flu be treated?
5. Why should people get vaccinated against the flu?
6. When should I get a flu vaccine?
7. How do flu vaccines work?
8. Is the “stomach flu” really the flu?
9. How many people get the flu each year?
10. Do other respiratory viruses circulate during the flu season?
11. How soon will I get sick if I’m exposed to the flu?
12. How do scientists determine which strains to protect against in a flu vaccine?
13. Can a flu vaccine give you the flu?
14. Why do I feel sick after getting a flu shot?
15. Why did I still get sick even after I got a flu shot?
16. Do I need to get a flu vaccine every year, or will the immunity carry over from last year’s vaccine?
17. Is it ever too early or too late to get a flu vaccine?
18. How can I learn more about the progress of the flu season?

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1. Who needs to get a food establishment license in St. Charles County?
2. What are the steps I need to take to obtain a food establishment license?
3. I am purchasing an existing, licensed establishment. What will I need to do?
4. How often do food service inspections take place?
5. Are inspections announced and scheduled in advance, or are they unannounced?
6. What is a food safety certification course, and where can I take this?
7. What documents do I need to have on display during the year and for my inspection?
8. What if I have a question about my inspection?
9. Are food service inspection reports made public?
10. I wish to remodel my establishment. Do I need to contact the department?
11. I am selling an existing, licensed establishment. What do I need to do?
12. What is a Frozen Dessert License, and where can I obtain this?
13. What if my establishment wishes to serve liquor? What must be done?

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1. Can you provide me more information related to a particular COVID-19 case?
2. How can people stop stigma related to COVID-19?
3. I recently received a package shipped from an area where the illness is present. Am I at risk for COVID-19 by opening that package?
4. Are hearings and jury service at the 11th Judicial Circuit Court affected by COVID-19?
5. Can St. Charles County assist me with custody issues, contract disputes and other legal activities during the COVID-19 pandemic?
6. My question was not listed among these FAQs. Where can I go for additional information?

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1. As a pet owner, what should I do to keep myself and my pet safe from COVID-19?
2. Can I get COVID-19 from my pet or another animal?
3. Can mosquitoes, houseflies or ticks spread COVID-19?
4. What should I do to care for my pet, if I'm exposed to COVID-19?
5. Can pets test positive for COVID-19?
6. Can wild animals spread COVID-19 to me or my pet?
7. Can I walk my dog during the COVID-19 pandemic?
8. Is it safe to foster or adopt a pet during COVID-19?
9. My question was not listed among these FAQs. Where can I go for additional information?

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1. Where can I find additional information specific to workplaces, restaurants, schools, professional service providers, retail establishments, healthcare settings and other community organizations?
2. Is St. Charles County reaching out to various groups and organizations planning events with large gatherings to coordinate on best practices when it comes to preventing the spread of COVID-19?
3. Who do I call if I have public safety concerns related to COVID-19?
4. In light of several events around the country being cancelled, what is St. Charles County’s stance on asking various groups and organizations to cancel or postpone their gatherings?
5. How can large businesses and factories still operate with their employees under the current prohibitions?
6. My business is re-opening/returning back to operating as normal, but I don’t feel comfortable returning to work, do I have to go?
7. My business/My job has been impacted by the coronavirus pandemic, can you help me?
8. What if my job requires me to be within six feet (6’) of another employee and/or customer?
9. I coach or play organized sports or manage a neighborhood/community pool complex. Do the re-opening policies apply?
10. Can St. Charles County provide any assistance on opening public pools, hot tubs or other aquatic facilities? What guidelines must I follow?
11. My question was not listed among these FAQs. Where can I go for additional information?

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1. What is Coronavirus Disease 2019 (COVID-19), and what are common symptoms?
2. How does COVID-19 spread?
3. Should I be concerned about COVID-19?
4. How can I protect myself from COVID-19?
5. Should I wear a well-fitting face covering?
6. What does it mean to be asymptomatic?
7. What is Community Spread?
8. What are the similarities and differences between COVID-19, Influenza and the Common Cold?
9. What is contact tracing, and why is it important?
10. What information is needed for contact tracing?
11. What can I use to clean and disinfect frequently touched surfaces?
12. Are there recommendations for dental services during COVID-19?
13. My question was not listed among these FAQs. Where can I go for additional information?

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1. What is the purpose of St. Charles County making a State of Emergency declaration?
2. What is St. Charles County doing to protect residents?
3. How can I view all of the County Executive's orders related to COVID-19?
4. Does the statewide policy overrule my local county or community orders?
5. Who do I call if I have public safety concerns related to COVID-19?
6. How often is the St. Charles County Executive’s office receiving updates from the St. Charles County Department of Health?
7. Are hearings and jury service at the 11th Judicial Circuit Court affected by COVID-19?

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1. What is mandatory quarantine?
2. What is Isolation?
3. What happens after I receive my quarantine notification?
4. What is the duration of quarantine or isolation for positive cases and close contacts or household contacts to positive cases?
5. Are there any laws that pertain to quarantine?
6. Why do I need to isolate from my household members?
7. If I'm isolated, can I leave my room to do things around the house?
8. What if I test positive and have young children and/or dependent household members for which I am responsible?
9. I tested positive for COVID-19. Do I need to test negative in order to be released from quarantine or isolation?
10. I've tested positive for COVID-19. Should everyone with whom I have closely contacted be tested too?
11. How will I obtain groceries or other necessities if I live alone, or if everyone in my household is quarantined with me?
12. Are there mental health resources available for me during these challenging times?

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1. How is COVID-19 diagnosed?
2. What is a viral test, and what do the results tell you)?
3. What is an antibody test?
4. What do the results from an antibody test mean?
5. What are the limitations of antibody testing?
6. Are test materials available in St. Charles County, and how may they be obtained?
7. How does St. Charles County utilize test results? Can an antibody test affect the quarantine period for an individual?
8. How is COVID-19 treated?
9. Should I take chloroquine phosphate, hydroxychloroquine or other medicines to prevent or treat COVID-19?
10. My question was not listed among these FAQs. Where can I go for additional information?

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1. Who is responsible for the various roads in the county?
2. How do I request a new stop sign to be installed in my neighborhood?
3. When it snows, when can I expect a snow plow to come to my street?
4. How do I find out when a project will be complete?
5. How do I get a permit to work on the public right-of-way?

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1. What is the status of my application?
2. Can you tell me if you received my application?
3. Why isn’t the application popping up when I click the “apply” button?
4. I am trying to submit my application, and I do not see the “submit” button - how I do get my application to submit? The application states that I have errors, but I can’t find any?
5. What is my PIN number?

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1. What animals do you currently have available for adoption?
2. Are you a No-Kill Shelter, and what does this mean?
3. How old do you have to be to volunteer at the Pet Adoption Center?
4. Can you pay for my vaccines and medical expenses for my sick/injured pet?
5. What do I do if I've lost my pet?
6. How does a dog get heartworms and how do I know if they have it?
7. What causes hot spots on my dog?
8. Does spaying / neutering make a pet fat and lazy?
9. What should I do about a barking dog problem in my community?
10. What should I do if my neighbor's dog runs at-large?
11. What should I do if there is a dangerous or threatening dog in my neighborhood?
12. I have discovered a stray or lost pet, what should I do?
13. My pet is missing. Can you take my information and call me if it comes in?
14. Is chocolate poisonous to dogs and cats?
15. My pet has fleas, how do I get rid of them?
16. How do I stop my cat from scratching the furniture?
17. What kind of food should I feed my dog / cat?
18. If I become pregnant, do I have to get rid of my cat?
19. How do I introduce a new cat to my household that already has a cat?
20. I have a wild animal in my yard or home. What can I do?
21. There is a dead animal on the street or in my yard. What do I do?
22. I have discovered an injured hawk, owl, eagle, or other bird of prey. What should I do?

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1. What is the primary goal of the mosquito control program?
2. What method does St. Charles County use to treat mosquitoes?
3. How is PERM-X UL 4-4 used in mosquito control?
4. What are Bti and Bsp, and how is it used in mosquito control?
5. Does PERM-X UL 4-4 pose a risk to human health?
6. What can I do as a resident to help control mosquitoes in my community?

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1. Why should I use insect repellent?
2. How does insect repellent work?
3. Are non-DEET repellents effective?
4. Which repellent should I use?
5. When should I use insect repellent?
6. How often should repellent be re-applied?
7. Should I wear repellent while indoors?
8. Are insect repellents safe for me and my family?
9. What are some considerations to follow when using insect repellent products?
10. How should insect repellent products be used on children?
11. Are there risks to using insect repellents?
12. Are insect repellents safe for pregnant or nursing women?
13. Where can I get more information about repellents?

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1. How do I get information about the fine/cost of a violation?
2. How do I find out my court date or if I have a continuance?
3. What forms of payment does the Municipal Court accept?
4. How do I get information about a particular violation?

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1. What comes with a facility reservation?
2. What are upcoming events, programs, and activities, and how do I sign up?
3. How do I sign up to volunteer?
4. What is required of me if I want to volunteer?

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1. Is the Public Administrator the same person as the County Administrator?
2. Will the Public Administrator file a Petition for Appointment for Guardian and Conservator for another person to be appointed?
3. How can the Public Administrator be appointed to be Guardian and Conservator for my family member?
4. How can I tell if someone needs a guardian?
5. Where should the Petition for Appointment of Guardian and Conservator be filed?

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1. Do you accept credit cards?
2. How do I obtain a birth certificate, and can I get a passport from you?
3. Can I get primary care health services at your department?
4. How do I obtain a food license?
5. What is the primary goal of the St. Charles County mosquito control program?
6. What are some basic facts about St. Charles County's recycling centers?
7. What animals do you currently have available for adoption?
8. What should I do if my pet is lost?

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1. I am a current restaurant owner and I have a question, whom should I contact?
2. I am hosting a temporary event involving food and I have a question, whom should I contact?
3. When is a license needed to sell products at a Farmers Market?
4. What are some basic facts about St. Charles County's recycling centers?
5. What is the primary goal of St. Charles County's mosquito control program?
6. Where may I obtain a private water supply test kit, and how much do they cost?

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1. Do I have to make an appointment?
2. Do you accept credit cards?
3. What do I need for ID?
4. Do you give shots for children, adults, or both? How much do these shots cost?
5. How do I know if I have the flu?

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1. Does the Recorder of Deeds office offer blank forms or templates?
2. Can your office prepare my documents?
3. What are the recording requirements and fee schedule?
4. What do I need to apply for a marriage license?
5. Can you search for land records by address?

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1. What are the phone numbers for the Fixed Base Operators (FBOs)?
2. What hangars are available for rent and what are the rates and rental terms?
3. What are the tie-down rates?
4. What runways are available?
5. What are the terminal/administration hours and amenities?
6. How do I reach airport maintenance?
7. How do I obtain weather information?

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1. What is the Smoke-Free Air Act of 2018?
2. How can I file a complaint about smoking in a public facility?
3. As a business owner, what do I need to do to comply with the Smoke-Free Air Act of 2018?
4. My business is not a restaurant. Does this ordinance affect me?
5. Are there exemptions to the Smoke-Free Air Act of 2018?
6. What is the outdoor 15-foot rule?
7. When did the Smoke-Free Air Act of 2108 take effect?
8. I live in a residential facility. Can I smoke there?
9. Is smoking allowed in a gazebo or pavilion on my public property?
10. Who will enforce the Smoke-Free Air Act of 2018?
11. Are there penalties for a violation of the Smoke-Free Air Act of 2018?
12. I'm receiving push-back from my employer for trying to abide by the smoking ordinance. What are my rights?
13. Do the cities of O'Fallon and Lake Saint Louis already have smoking bans in place?
14. What damage do smoking and secondhand smoke cause?
15. I would like to quit smoking. Are there resources to help me?

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1. What is a temporary food establishment?
2. Do I need a license to operate a temporary food establishment?
3. What type of food products may be sold at a temporary food establishment?
4. What is a potentially hazardous food product?
5. Where can we store and prepare food for our temporary food establishment?
6. What is a Commissary, and what is the necessity for having one?

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1. What are the county’s long range plans and how will it impact abutting properties?
2. Can I have access to traffic count data?
3. Who do I contact about a malfunctioning signal?

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1. Where do I go to apply for a birth / death certificate?
2. Can I apply for a U.S. passport through the St. Charles County Department of Public Health?
3. When can I apply for a birth / death certificate?
4. Who can request a birth or death certificate?
5. What should I bring to apply for a birth / death certificate?
6. How much does it cost to obtain a birth certificate?
7. Where do I go for information on obtaining certificates for births or deaths that occurred outside of Missouri?
8. When the parents are not married, can the father’s name be placed on the certificate?
9. How do I register a home birth?
10. How can I correct or change a birth or death record?
11. What is a notary public, and where can I find one?

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1. Where may I obtain a private water supply test kit, and how much do they cost?
2. What will the lab be testing my water to discover?
3. How do I take the test?
4. My water sample report came back "Unsatisfactory". What does that mean?
5. Is this serious?
6. What will we need to do to take care of this situation?
7. How soon after disinfection should I take a follow-up sample?
8. My sample came back "unsatisfactory" again. Now what do I do?
9. What types of problems can cause on-going contamination?
10. My water system and septic system have been examined and we could not find the source of contamination. What can I do to assure a safe water supply?
11. My water smells awful, almost like rotten eggs! Why is that?
12. My water has a metallic taste and/or I see rust stains in my plumbing fixtures and on my clothes. Why?
13. When my water sits in a glass, sediment forms in the bottom. Why?
14. My physician told me to have my water tested for fluoride and/or nitrates. Can you help me?

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1. Who is hiring?
2. Where is the Missouri Job Center located?
3. What do I need to bring with me when I come in?
4. What are your hours of operation?
5. How can I talk to a career consultant now?