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Assessor - Personal Property

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1. How can I obtain a tax waiver/statement of non-assessment?

A Certificate of Personal Property Non-Assessment may be obtained if you did not own a vehicle in St. Charles County on January 1 of the required tax year. 

• First Time Personal Property Owners: You will be asked to present one of the following documents: Certificate of Title (properly signed over to you with seller’s signature, purchaser’s signature and date of sale), Application for Missouri Title and License (DOR Form 108), Bill of Sale signed by both seller and purchaser with complete vehicle description (including VIN) and the date of sale. 
• New Missouri Residents: You will be asked to present the title or current out of state registration for your vehicle(s). 
• New St. Charles County Residents (from another Missouri county): If you did not reside in St. Charles County on January 1 of the required tax year, you will need to obtain your certificate of non-assessment from the appropriate county. Please contact your former County Assessor's Office for information. 
• Military Personnel: Certificates of Personal Property Non-Assessment are no longer issued for military personnel. If your permanent home of record is not Missouri, you will register your vehicles by presenting a current LES (Leave and Earnings Statement) showing the current state of residency at any Missouri Department of Revenue License Office. Active Duty military personnel, who maintain Missouri as their permanent home of record, and whose LES shows that state taxes are paid to Missouri, are responsible for paying personal property taxes in this state. You will be asked to complete the appropriate assessment forms and pay taxes for any property owned on January 1 of the tax year. 
• Leased Vehicles: You will be asked to present a copy of your lease agreement or vehicle registration renewal notice. 

You may submit your documentation in person, via fax to 636-949-7434 or by email to persprop@sccmo.org. When submitting via fax or email, please include your mailing address, physical address (if different), and address on January 1 of the prior two years if you were a Missouri resident.

2. How can I get a receipt of non-assessment?

The Collector of Revenue issues receipts/statements of non-assessments.

3. How much do I owe?

To determine how much you owe, visit the Calculating Estimated Property Tax page.

4. How do I know if I filed my personal property assessment?

Contact the Assessor’s Office, send self-addressed stamped envelope or access the verification online.

5. What information do I need to complete my personal property assessment form?

Year, make, model and VIN number, mileage and signature. This form must be completed each year.

6. When are personal property assessment forms due?

March 1 of each year.

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Assessor - Real Estate Reassessment

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1. Why is our property being reassessed?

Missouri law requires a re-evaluation of real estate property values every odd-numbered year. Personal property is assessed annually.

The purpose of real estate reassessment is the equalization of value, as well as adjusting any values to better reflect current market conditions as of the tax date. This assures the tax burden is distributed fairly among those responsible for payment. New construction is added on an annual basis.

2. I have not done anything to my property, so why is the value changing?

General economic conditions such as interest rates, inflation rates, supply and demand, and local market conditions will influence the value of real estate. As property values change in the marketplace, value adjustments must be reflected on the assessments to assure equitable distribution of the tax base.

The Assessor does not create value, but interprets the real estate market—measuring different economic data, and changes in the real estate market value. Mass appraisal is the process of valuing group(s) of properties as of January 1 of each assessment cycle, using standard methods of valuation, employing common data, and statistically testing for acceptable ratios.

3. What is market value?

Market value is the most probable price in terms of money that a property will bring in the open and competitive market. Not all sales are completed at market value. The Assessor is charged with estimating the market value of each property in St. Charles County according to State Statutes.

4. When was the last reassessment?

Reassessments occur every odd-numbered year. The Assessor is charged with the creation of an assessment roll on an annual basis for personal property and real estate taxes.

5. What are the basic data collection procedures for reassessments?

The Assessor’s office utilizes the following data and procedures:

• Each improvement on a parcel is physically measured and routinely checked for accuracy. Building permits, aerial photography, sale validations, and physical inspections related to construction are used in this process.
• Ancillary data checks are used, including appraisals, real estate data, citizen requests, and inter-governmental field visits.  
• Geographic Information Systems (GIS) data such as zoning, road access, location and neighborhoods is verified.
• Sales data is validated, qualified and coded according to condition of the property at the time of sale.

6. What is the difference between sale price, appraisal and assessments?

Sale Price is the factual amount paid by a buyer for a property or group of properties.

Appraisal is a detailed single-property estimate of value, obtained for purposes such as a mortgage, determination to sell, home equity loan, or estate valuation.

Assessment is a mass appraisal of property as of January 1 of the year of reassessment (odd years for real estate assessments, annually for personal property assessments) and is for tax purposes. The process involves valuing a group of properties as of a given date, using standard methods, employing common data, and allowing for statistical testing.

7. How is the property value determined?

• Properties are sorted by type: commercial, industrial, residential, agricultural, or other lands.
• Sales are verified for fair market value.
• Sales are grouped by property types.
• Large numbers of sales are grouped by comparability and stratified by value influenced metrics.

This process is mass appraisal or assessment and not fee appraisal. Fee appraisals are typically completed for bank purposes and are usually for one property. Each parcel has appropriate land and improvement values separately stated and adjusted to recent qualifying fair market sales.

8. How does a property owner learn of their reassessment value?

Every property owner will receive a “change in assessed value notice,” also a “projected property tax liability notice,” from the Assessor when value changes. These notices are usually sent in late April and include the appeal process and contact numbers.

9. What do I do after receiving my reassessment?

Property owners should review the information on the notice for accuracy (more detail about your property can be found by visiting the Assessor’s website. If you have compelling information to prove the value is different, or think there has been an error in data collection, simply schedule an informal hearing and submit an appeal.

10. How does a property owner appeal reassessment value?

Any owner may appeal and attempt to prove the reassessment value is incorrect due to clerical error or inequitable when compared to like properties. Dates, telephone numbers or emails to schedule a hearing will be on every notice mailed. Hearings will be prescheduled to minimize taxpayer time. Visit our Appeal Process webpage to learn more.

11. Can I research or view other property assessments?

Reassessment values, when completed, will be posted online.

12. What do I do if information on my real estate reassessment appears to be wrong?

Simply detached the bottom portion of the notice, state the discrepancy and mail to the address listed, use the contact number on the notice, or visit us online.

13. Is it true that the Assessor reassesses to raise taxes?

The Assessor and Collector of Revenue are NOT responsible for setting budgets in political subdivisions or for establishing the tax levy/tax rate of each individual political subdivision. The Assessor’s Office has no control over the tax rate or collection policies. The purpose of a general reassessment is not to raise taxes. In fact, the process is rate driven, meaning the tax rate is unknown at the time the value is established. Value is an estimate determined by using facts and real estate and economic market information. Tax is the amount of dollars needed to provide local services. Although assessed value and tax are inter-related, each determination is arrived at separately.

14. How do my real estate and personal property assessments determine my tax bill?

The property tax in Missouri is “ad valorem,” meaning taxes are based on property value. The Assessor and Collector of Revenue have no authority or responsibility for establishing tax rates or budgets for political subdivisions.

Real estate and personal property tax bills are developed through three key components:

1. The assessment authority (Assessor’s Office) is responsible for establishing the fair market value of all property within St. Charles County as of the tax date. This assures the tax burden is distributed fairly among those responsible for payment.
2. The political subdivision/taxing authority (school, city, fire district, etc.) establishes the tax rate based on the budgetary requirements needed to appropriately fund the services provided within their jurisdiction.
3. The collection authority (Collector’s Office) is responsible for collecting the amount of tax assigned to each property owner and disbursing it to the proper taxing authorities.

15. How are parcels assessed if subdivided after Jan. 1 of each year?

All assessments are based on recorded legal descriptions as of Jan. 1 of the current year per RSMo 137.021.  Changes in recorded legal descriptions after Jan. 1 will be reflected in the next years assessment. Values for current year are certified to tax entities July 1 of each year.

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Auditor

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1. How do I get a copy of an audit report?

Audit reports are available online through the County Auditor’s website, by contacting the Auditor’s office directly via phone or email or by coming into the Auditor’s office.

2. How can I report fraud, waste, or misuse of County resources?

Reports can be made through the County Auditor’s website, the confidential hotline at 636-949-7526, or by emailing the County Auditor directly at auditor@sccmo.org.

PLEASE NOTE: This is not for reporting police matters. If you need to file a police report, please call the St. Charles County Police Department at 636-949-3000. If you need to report identity theft, click here for more information.

3. How can I get a copy of the County’s Financial Statements and Single Audit?

The County’s Financial Statements and Single Audit are available through the Finance Department. 

4. How are internal audits scheduled?

The St. Charles County Auditor's Risk Assessment and Audit Plan define the office's plan for the next four years. The Risk Assessment outlines the level of risk and the need for audit emphasis associated with a particular department or office and determines how frequently the area will be reviewed. Based on the results of the Risk Assessment, the Audit Plan will set the schedule of audits for the coming years. The St. Charles County Auditor's Risk Assessment and Audit Plan are updated annually.

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Circuit Clerk - Civil

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1. Can I file for divorce on my own, without an attorney?

Yes, you can go to www.selfrepresent.mo.gov. This website will provide state-approved family court petitions. If you are filing for a divorce without an attorney, you are required to use these forms. www.selfrepresent.mo.gov

2. Do you take credit cards?

Yes, we accept credit cards for filing fees, court costs and fines. A convenience fee will be applied. Visa, Mastercard, Discover, cash, money orders or cashier checks are accepted.

3. How do I obtain a Legal Separation/Annulment?

Unfortunately we do not currently provide these types of petitions. We suggest that you look for the petition you need on line or research it at your local library. Please make sure that they are State of Missouri-approved forms.

4. What do I do if have a title to a car that is unsigned and I cannot find the person I bought the car from or if I have lost the title?

Unfortunately we do not currently provide these types of petitions. We suggest that you look for the petition you need online or research it at your local library. Please make sure that it is a State of Missouri-approved form.

5. What is the process to evict a tenant from a home?

Unfortunately we do not currently provide these types of petitions. We suggest that you look for the petition you need online or research it at your local library. Please make sure that it is a State of Missouri approved form.

6. What do I do if I have a copy of a title that is unsigned?

Unfortunately we do not currently provide these types of petitions. We suggest that you look for the petition you need online or research it at your local library. Please make sure that it is a State of Missouri-approved form. Note: If you are filing by mail, please contact the court about proper procedure and any additional paperwork required.

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Circuit Clerk - Criminal/Traffic

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1. Will a warrant be issued for my arrest if I don't pay my court costs by the due date?

A warrant for your arrest will not be issued. However, if you do not pay within approximately 30 days (you will be given a due date), a $25.00 late fee will be assessed to the balance due. If the balance remains unpaid 60 days after the $25.00 fee is assessed, the balance will be sent to a collection agency where a 20% collection fee is added to the total balance due. After an additional 30 days, the balance is reported to the Missouri Department of Revenue for tax intercept. If it is a condition of your probation to pay your court costs on time, it is possible that a probation violation warrant, for failing to comply with the terms of your probation, could be issued by the judge.

2. If I post bond for someone else, will I get my money back?

All bonds posted are placed in the defendant’s name. All monies will be returned to the defendant once the case has been closed, and all court costs, fines, and fees have been deducted from the bond. Anyone posting bond for someone else is required to sign a Cash Bond Acknowledgment form accepting the aforementioned conditions.

3. What forms of payment are accepted for court costs or bonds?

Court costs and bonds can be paid using cash, cashier’s check, money order, debit card, or credit card, at the Courthouse. The court accepts Discover, MasterCard, and Visa. It should be noted that there is a $3.00 minimum fee associated with the use of credit or debit card transactions up to $122.50. Anything over $122.50 is assessed a 2.45% fee. When posting bond at the jail (before 8:30 am or after 5:00 pm Monday-Friday, or on the weekend), there is a $3.00 fee associated with the use of the jail’s “ATM” style machine for cash transactions. Credit or debit card transactions assess a fee of 10%. The jail only accepts cash, MasterCard, or Visa as forms of payment.

4. What will happen if I cannot appear on my court date?

If you fail to appear on your court date, a warrant for your arrest will likely be issued. If you have an attorney, he/she may request that the judge grant a continuance. The Court does not grant continuances over the phone. If there is a medical reason that you are unable to appear, you may be required to provide proof from the attending physician.

5. Where do I go to post bond for someone who is being held?

Bond can be posted, 8:30 am–5:00 pm Monday–Friday, at the St. Charles County Courthouse located at 300 N. Second St., St. Charles, MO 63301 in Room 415, or across the street at the St. Charles County Detention Center at 301 N. Second St., St. Charles, MO 63301, in the lobby using the “ATM” style machine, or by taking the elevator to the third floor.

6. Where do I go to get a criminal record check?

The Circuit Clerk’s Office does not perform record checks for anyone (individuals, agencies, employers, etc.), due to the time considerations and the liability involved with providing incorrect or incomplete information. Instead, please contact one of the following records offices:

Missouri Highway Patrol-Troop C: 636-300-2800
St. Charles County Sheriff’s Office: 636-949-3016
St. Charles City: 636-949-3300
St. Peters City: 636-949-1833
O’Fallon City: 636-240-8766

You can also visit the Missouri Automated Criminal History Site (MACHS) website or the Missouri Case.net website.

7. What are the expungement fees?

Expungement of arrest records: $98

Expungement of conviction records: $348

Please contact the court for information regarding these filings.

8. How can I pay my ticket or court costs?

If you or your attorney appeared in court, your case was closed and you were ordered to pay fines and costs, you have the following options to pay:

• Online at www.courts.mo.gov/casenet and click on pay by web icon.
• In person by cash, money order, cashier's check, MasterCard, Visa or Discover at 300 N. Second Street, Room 317, St. Charles, MO 63301
• By mail - Mail money order or cashier's check made payable to the St. Charles County Circuit Clerk at 300 N. Second Street, Ste 336, St. Charles, MO 63301

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Circuit Clerk - Jury

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1. I just received a summons and I don't live in St. Charles County any longer. What do I need to do?

Fill out the summons and, on the bottom portion, check the box that name or address has changed and fill in your new address in the space provided. Mail the summons back (or send via fax) and you will receive a postcard back stating that you have been excused.

2. How do I get excused from jury duty?

To be excused, you must submit a request in writing. If it is for a medical reason you must provide a doctor's excuse. After the Judge reads your request you will be informed by a post card if you have been excused. Generally, new moms can only be excused if they are breastfeeding/nursing a very young child.

3. What if my employer says they will not release me for jury duty?

Employers cannot forbid you from performing jury service and they cannot take any punitive or adverse actions against employees. Employers also may not force the employee to take vacation or leave time to perform jury service.

4. Where do I park when I come in for jury duty?

Jurors may park in the city parking garage (upon reopening) and there are also public parking spaces in the lots along Riverside Drive, but do not park in any spaces that are time-restricted.

5. How long will I be at the Courthouse?

Jurors complete their service in either one day or the duration of the trial. Some trials may go past 5 p.m., but the Courthouse closes to the general public at 5 p.m.

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Circuit Clerk - Probate

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1. Do I need an attorney to file a Probate Estate?

You need an attorney to file an Estate over $40,000.00, Guardianship and Conservatorship of a Respondent and Minor Full Guardianship and Conservatorship.

2. Are your Probate forms on line?

Yes, go to the State of Missouri's 11th Judicial Circuit Court website - Left hand side, click Probate, then Forms. State of Missouri 11th Judicial Circuit Court

3. Are Social Security Numbers required for Probate?

Social Security Numbers are required on all parties in Probate. If you cannot get a number, you must make an attempt and then do a Sworn statement as to your attempt and why you could not obtain a number.

4. Do you need Death Certificates or Birth Certificates for a Probate Estate?

Deceased Estates require a copy of the Death Certificate and on minor cases we need Birth Certificates on the minor and Death Certificates on deceased parents. If the person was born in Missouri and died in Missouri, you can obtain these certificates at the Vital Records Office, located at the Department of Community Health and the Environment, 1650 Boone Slick, St. Charles, 636-949-7558.

5. How can I pay the required fee?

Attorneys must pay by credit card, e-check or debit account with the court when filing. Pro Se persons must pay by cash or money order.

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Collector of Revenue

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1. Should I receive a personal property tax bill?

Any person who resides in St. Charles County on the first day of the year and owns any tangible personal property made taxable by the laws of the State of Missouri must pay a personal property tax bill for that year.

2. How much are my taxes?

Property taxes are made up of 2 components:

1. Assessed Value Rate
2. Tax Rate

The assessed value, as determined by the County Assessor, is based upon a percentage of the market value of the property. The tax rate per $100 of assessed value, is determined by the location of the property.

To determine how much you owe, visit the Calculating Estimated Property Tax page.

3. What are the important tax dates and when are taxes due?

Tax bills are mailed to taxpayers by December 1 of the tax year. Bills are due upon receipt. The latest you can pay without paying interest for a late payment or a penalty is by December 31 of the tax year. Failure to receive a tax bill does not relieve a taxpayer of the obligation to pay timely (Section 52.240 RSMo). Payments received on or after January 1st of the year following the year for which tax was assessed must include late payment interest and penalty in accordance with Sections 52.590, 139.100 and 140.100 RSMo.

4. How are tax rates by location determined?

The tax rate is established initially by a vote of the residents within the boundaries of the taxing subdivision. Property tax rates are monitored and approved annually by the State Auditor. Examples of these taxing subdivisions would include public schools, fire districts, library district, ambulance district and cities.

5. Why did my taxes go up?

The tax rate is established initially by a vote of the residents within the boundaries of the taxing subdivision. Property tax rates are monitored and approved annually by the State Auditor. Examples of these taxing subdivisions would include public schools, fire districts, library district, ambulance district and cities.

Also, your taxes may increase because:

- Your rates are determined by the voters and may have increased.

- Values are determined by the assessor per NADA - & may have increased.

- You have a new vehicle

6. What if I lose my personal property paid receipt?

A duplicate receipt is available from the Collector's Office for a statutory fee of $1.

All of the license bureaus in St. Charles County have access to the state paid tax database which is updated at least weekly. License Bureau personnel may be willing to look up the paid tax information. They charge a nominal fee for this service and it is retained by the individual License Offices. Please call us at 636-949-7470.

7. Should I receive a real estate tax bill?

The party holding title to a parcel of real estate at the end of the tax year is responsible for the real estate tax. Often taxes are prorated at the time of closing between a buyer and seller and the buyer is then responsible for the full tax payment at the end of the year.

8. What is occupancy tax?

The Citizens of St. Charles County adopted Section 137.082 RSMo providing for the assessment and collection of Occupancy Tax during the 1990 General Election. This section states "a building or other structure classified as residential property... newly constructed and occupied... shall be assessed and taxed... as of the first day of the month following the date of occupancy for the proportionate part of the remaining year....". For further reference to Section 137.082 RSMo.

click here

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Communications - SCCMO AlertMe

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1. What is SCCMO AlertMe?

SCCMO AlertMe is a free mass notification system provided by St. Charles County for residents and businesses that offers alerts delivered by text, email, or phone call. Visit the SCCMO AlertMe webpage to learn more.

2. If I provide more than one phone number or email account, how will I be contacted through SCCMO AlertMe?

We will contact you through all the contact preferences you enter when registering for SCCMO AlertMe.  

3. What phone number will appear in my caller ID for calls from SCCMO AlertMe?

SCCMO AlertMe calls come from 636-949-7598. Please note - the system will not accept return calls or messages, but will leave voicemails.

4. Can I reply to an SCCMO AlertMe phone message, text, or email?

The system will not accept return calls or messages, but will leave voicemails. Replies to texts and emails are not monitored or returned. For questions or to share information, please refer to the alert for relevant contact information.  

5. Will emergency information be posted here, and does this system replace all other emergency notification systems?

No. Emergency information will be sent to you based on personal contact information but will not be posted on this site. However, in many cases, it will be posted on the homepage of the County’s website and on the County’s social media pages. SCCMo AlertMe does not replace other emergency notification systems. Along with broadcast media, radio, weather radio, and outdoor warning sirens, it should be considered one of several methods for receiving emergency alerts, but should not be the only alert method. At this time, Emergency Management alerts do not include notifications about thunderstorm and tornado watches and warnings.

6. Can the SCCMO AlertMe system call on my cell phone and landline?

Yes. Because there may be instances where you are not at home to receive a landline call, it is recommended that subscribers with mobile phones add that number as a contact preference.

7. How do I update my contact information or notification subscriptions?

Sign in to your SCCMO AlertMe account and update your Profile, Alert Subscriptions and/or Delivery Methods.

8. If I am listening to a SCCMO AlertMe message on the phone, is there a way to repeat it?

Yes. At the end of the message, press the star (*) key on your phone to have it repeated in its entirety.

9. How does the SCCMO AlertMe system respond to busy signals or no-answer situations?

For busy signals, call waiting signals, or when there is no answer, the call will be repeated several times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device.

10. Will the SCCMO AlertMe system call numbers outside of St. Charles County and our area code?

Yes.

11. I work in St. Charles County, but don’t live there. Can I register for SCCMO AlertMe?

Yes.

12. If SCCMO AlertMe is free, will I be charged for text messages and phone calls?

While registration for SCCMO AlertMe is free, cellular message and data rates may apply depending on provider and plan.

13. Who do I contact if I have more questions?

Please contact the County by email.

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Community Development - Building and Code Enforcement Division

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1. Do I need a building permit?

Please see our Building Permits page or contact our office at 636-949-7345.

2. Do I need an inspection if I'm selling my house?

If you have a private sewage disposal system, well system, or if during the selling process the home was condemned, an inspection is required

3. What do I need to do to open a business?

Before purchasing or leasing a property from which to operate a business, contact the County Planning & Zoning Division at Planning@sccmo.org or 636-949-7335 to verify that the zoning classification for the property allows your specific type of business. Following initial verification, you should apply for a Business Occupancy Permit by submitting the application to the County Building and Code Enforcement Division (201 N. Second St., Suite 412, St. Charles, MO 63301, 636-949-7345, (fax) 636-949-7336, bldgpermit@sccmo.org). If you plan to modify the building or site, you will need to discuss those changes with Building and Code Enforcement Division staff to determine if a building permit will be required. You should also contact the appropriate fire district to see if they will require an inspection. If your business will prepare or serve food you must contact the County’s Environmental Health Division (1650 Boone's Lick, St. Charles, MO 63301, 636-949-1800, environmental@sccmo.org) regarding any additional license requirements.

4. How do I know if a contractor is licensed?

We license Plumbers, Electricians, Heating and Cooling, Pool Installers Septic Installers, Drain Layers, and Blasters. These are listed online. Or, the customer may call the office at 636-949-7345 and ask any of the clerical staff if a contractor is licensed and in good standing with their insurance and bond.

5. Who can I talk to about a building code?

Contact the Building and Code Enforcement Division at 636-949-7345.

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Community Development - Code Enforcement

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1. How can I file a complaint about a property?

Please visit our Citizenserve Citizen Access Portal; call 636-949-7900, ext. 7345; email bce@sccmo.org; or fax your concern to 636-949-1816.

2. Where can I find codes about property maintenance in the County?

Please see Chapter 500, Article VIII of the County Code. Chapter, 500, Article VIII

3. I received a notice - What do I need to do?

a. If you have any questions about the items listed that need to be corrected contact the inspector that sent the notice. His/her name, phone number, and email are located on the letter.

b. You will need to correct the violations listed within the time period identified on the letter. Depending upon the type of violation(s) and whether this is a repeat violations, you may be granted an extension of time to complete the work but this must be granted by the inspector prior to the deadlines on the notice to prevent receiving a summons to appear in court.

4. How can I speak to someone in your office?

Call the Building and Code Enforcement Division at 636-949-7345.

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Community Development - Development Review Division

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1. Do I need a Land Disturbance Permit?

Any person, firm, corporation, or business proposing to remove any ground vegetation, to disturb or fill the land, or to store soil affecting 5,000 square feet or more within unincorporated St. Charles County is required to apply to the Department of Community Development for approval and issuance of a land disturbance permit unless otherwise exempted under Section 412.050 of the County Code. An additional permit is required from the Missouri Department of Natural Resources when proposed land disturbance activities affect one acre or more.

Section 412.050 of St. Charles County Code

2. What are the requirements for construction adjacent to and within natural watercourses?

In general, construction is not allowed within 25 feet of natural watercourses (channels comprised of definite beds and banks to confine and conduct continuously or periodically flowing water formed in the surface of the earth prior to changes made by unnatural conditions) or within 50 feet of the Dardenne Creek, Peruque Creek, Femme Osage Creek, Big Creek, and McCoy Creek as measured from the top of the stream bank. Installation or removal of berms or dams, clearing of existing vegetation, soil disturbance, filling or dumping, drainage by ditching, road, bridge, or utility crossings, paths and trails, buffer restoration, water quality monitoring & stream gauging, and dead or damaged tree and debris removal can be allowed with approval from Division or Department Directors and/or the County Council per Sections 405.5026 and 405.5027 of the County Code. Permits may also be required from the Division of Planning & Zoning, the United States Army Corps of Engineers, the Missouri Department of Natural Resources, and the Federal Emergency Management Agency for projects approved within or adjacent to natural watercourses. Contact the Division of Development Review for specific information regarding your project. Sections 405.5026 and 405.5027 of the County Code

3. How can I protect my property from storm water drainage or alter storm water drainage within and adjacent to my property?

State law allows you to protect your property from storm water drainage as long as you do not cause damage to neighboring properties in doing so. Any alteration of storm water drainage would need to be made on your property unless an easement or permission is obtained to alter drainage on neighboring properties. Contact the Division of Development Review for specific information regarding your drainage issues and to discuss the possible need for permits to address these issues. Development Review Division

4. Other than storm water detention, what requirements do you have for storm water quality treatment?

The Division of Development Review is currently working on a draft for requirements to treat the runoff from 90% of the recorded daily rainfall events (water quality volume – equivalent to 1.14” of rainfall) and to maintain the pre-development hydrology in post-construction storm water runoff. Treatment for water quality volume will be required for sites needing conditional use permits (where applicable). Incentives to provide treatment for water quality volume are also being offered in the form of a reduction or elimination of detention requirements and variances to eliminate or reduce infrastructure (such as storm sewer and curb & gutter). Maintenance agreements are required to be executed and recorded by the owners of private facilities and maintenance specifications are required to be incorporated into the subdivision covenants & restrictions for residential developments making the maintenance the responsibility of the homeowners association. Section 420.020 of the County Code regulates requirements for the maintenance of such storm water quality facilities and gives the county the authority to inspect and enforce this maintenance.
Section 420.020 of the County Code

5. What is a BMP?

BMP stands for Best Management Practice. Storm water management BMPs are control measures taken to mitigate changes to both quantity and quality of urban runoff caused through changes to land use. Generally BMPs focus on water quality problems caused by temporary land disturbances and increased impervious surfaces from land development. BMPs are designed to control and contain soil erosion, reduce storm water volume, peak flows, and/or nonpoint source pollution through evapotranspiration, infiltration, detention, and filtration or biological and chemical actions. Storm water BMPs can be classified as "structural" (i.e., devices installed or constructed on a site) or "non-structural" (procedures, such as modified landscaping practices, reducing the use of chemical fertilizers, etc.). There are a variety of BMPs available; selection typically depends on site characteristics and pollutant removal objectives. EPA has published a list of storm water BMPs for use by local governments, builders and property owners. Sections 50 and 60 of the Design Criteria for the Preparation of Improvement Plans include design standards and acceptable BMPs for use in meeting St. Charles County’s requirements for post-construction storm water runoff and construction site erosion and sediment controls.
Design Criteria for the Preparation of Imp. Plans

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Community Development - Onsite Wastewater Treatment Systems (OWTS)

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1. Is an Onsite Wastewater Treatment System (OWTS) a “septic” system?

A septic system was the primary system used for years to treat sanitary sewage. In the past 30-40 years, many new options for treatment of sewage were developed and allow for systems to be located in difficult areas and smaller locations. Septic systems are a type of OWTS, but they are no longer used.

2. When is a permit required for an OWTS in St. Charles County?

A permit is required for the installation, modification, alteration, addition to, or repair of any OWTS that treats 3,000 gallons or less of waste per day.

3. How do you determine the gallons per day of treatment?

St. Charles County utilizes the State of Missouri Department of Health and Senior Services “Green Book” for determining flow rates for sewage (specifically Table 4).

4. Can I install a lagoon?

No. St. Charles County does not allow for the installation of new lagoons.

5. Can I discharge sewage to a ditch or other location?

No. St. Charles County does not allow the surfacing of sewage regardless of property ownership.

6. Can I install a Low-Pressure Pipe (LPP) system?

Yes. Provided the site and the soil allow, St. Charles County allows all types of conventional and alternative systems (other than lagoons and wetlands) including gravel and pipe, gravelless, EPS gravelless, chamber, dosing, sand filter, peat/bio filter, mound, and subsurface drip distribution (SDD).

7. Can I install my own OWTS?

Maybe. Determining whether you can install a system depends on many factors. First, alternative systems, as determined by soil morphology, must be designed by a professional engineer and installed by a licensed OWTS installer. Soils suitable for a conventional system, as determined by soil morphology, may be installed by an owner/occupant of a residential property provided a level of competency is present (determined by testing or interviewing as necessary) and at the sole discretion of the Building Official.

8. Who can design the Onsite Wastewater Treatment System (OWTS)?

System options are determined by a soil morphology evaluation conducted by an approved soil evaluator (view a list of approved soil evaluators). Alternative systems must be designed by a profession engineer licensed in the State of Missouri. Conventional systems are often designed in accordance with Private Sewage Disposal Code of St. Charles County by OWTS installers licensed with St. Charles County.

9. How much property is required to install an Onsite Wastewater Treatment System (OWTS) (often referred to as a “septic” system)?

A minimum of 3 acres is required for the installation of a new OWTS.

10. Can I use a septic system (actually, an Onsite Wastewater Treatment System) to service my property?

A minimum of 3 acres is required for the installation of a new Onsite Wastewater Treatment System (OWTS). Also, if a viable public sewer is within 200 feet of the property, you must connect to public sewer.

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Community Development - Planning and Zoning Division

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1. How can I determine if my property is located in unincorporated St. Charles County?

St. Charles County’s GIS mapping service indicates whether each property is located within unincorporated county or within a municipality St. Charles County GIS Mapping Service

2. Where on my property can I build?

County Planning and Zoning staff can provide you with the minimum setback requirements for improvements to your property. The specific development standards are contained within the Unified Development Ordinance. St. Charles County’s Zoning Illustrated can be very useful for understanding these regulations. The County also provides online guidance about installing fences and swimming pools.

3. How can I determine how my property is zoned?

For properties located in unincorporated St. Charles County, the County’s GIS mapping service also indicates the zoning classification for each property. To access this information, first click on the “Layers” button and then on the “Planning and Zoning” and “Zoning Information” check boxes. St. Charles County GIS Mapping Service

4. How can I apply to the County to rezone my property?

To request that the County change the zoning classification for any property, a property owner (or agent for the property owner) can submit an application and copy of their deed to rezone their property along with the application fee. Using the County Master Plan as a guide, County staff will refer the application to the Planning and Zoning Commission with a staff recommendation. After holding a public hearing and taking public comments, the Planning & Zoning Commission will forward the application and its recommendation to the County Council. The County Council will either approve or deny the application. Rezoning a property is typically a three-month process. Visit the Rezoning webpage for more information on the steps to rezone properties.

5. Will improvements to my property require a Floodplain Development Permit?

To determine whether any project or improvements you plan to undertake on your property would require a Floodplain Development Permit, please contact the County Planning & Zoning Division (201 N. Second St., Suite 412, St. Charles, MO 63301, 636-949-7345, (fax) 636-949-7336, Planning@sccmo.org).

6. How do I open a business?

Before purchasing or leasing a property from which to operate a business, contact the County Planning & Zoning Division at Planning@sccmo.org or 636-949-7335 to verify that the zoning classification for the property allows your specific type of business. Following initial verification, you should apply for a Business Occupancy Permit by submitting the application to the County Building Division (201 N. Second St., Suite 412, St. Charles, MO 63301, 636-949-7345, (fax) 636-949-7336, bldgpermit@sccmo.org). If you plan to modify the building or site, you will need to discuss those changes with Building Division staff to determine if a building permit will be required. You should also contact the appropriate fire district to see if they will require an inspection. If your business will prepare or serve food you must contact the County’s Public Health Department (1650 Boone's Lick, St. Charles, MO 63301, 636-949-1800, pubhealth@sccmo.org) regarding any additional license requirements.

7. How do I obtain approval to operate a business from my home?

If you wish to operate a business from your home, you should submit a Home Occupation Permit application to the County Planning and Zoning Division (201 N. Second St., Suite 420, St. Charles, MO 63301, 636-949-7335, (fax) 636-949-7336, Planning@sccmo.org).

8. How can I subdivide my property?

Property owners have two options for subdividing property, depending on the lot size complexity of the subdivision. For the division of land into lots of five (5) acres or greater in size, provided the land is located within "A," "R" or "RR" zoning districts and outside of any existing subdivisions, you may submit a minor subdivision plat. For all other land divisions, a preliminary plat and a final plat will be required. Please note that all plats must be prepared by a professional engineer or land surveyor currently licensed by the State of Missouri. Minor subdivision plats are reviewed by County staff, and once approved by County staff must be recorded with the County Recorder of Deeds office. All other subdivision plats must be approved and signed by both the Planning and Zoning Commission, and the Director of the Planning and Zoning Division. Once these plats have been signed and approved, they must also be filed in the County Recorder of Deed’s office.

St. Charles County ordinances do not require subdivision plats to be created for new parcels or tracts of land if the property to be subdivided is located outside of recorded subdivisions and its legal description was recorded prior to August 23, 1999.

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Corrections

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1. What happens during the booking process?

Upon arrest, an individual will be transported to the booking section of the St. Charles County Department of Corrections (SCCDOC) adult detention facility, which is located at:
300 N. 2nd St.
St. Charles, MO 63301

All personal property is collected by SCCDOC officers and inventoried for safekeeping. The inmate / detainee will receive all necessary department issued clothing and hygiene items for their stay. Additional items are available for purchase through commissary.

During the booking process, the individual will be advised of the charges against him/her and the amount of their bond, if bond has been set.

During the intake process, inmates / detainees are assessed by medical staff to identify any medical and/or mental health concerns.

2. How does an inmate find out more about the courts or jail processes?

If inmates / detainees have concerns about the court process or jail process, they may fill out a concern form to speak with a case worker. No legal advice will be given but explanation of the process may be explained on an individual basis.

3. Can I bring an inmate / detainee some religious materials?

The St. Charles County Department of Corrections (SCCDOC) recognizes the importance that religion may hold in any person’s life and encourages, within safety and security limitations, anything that may help an inmate during his/her incarceration. As such, the SCCDOC offers a variety of religious reading materials that can be checked out by the inmates /detainees.

Each inmate / detainee is authorized to have 1 Bible (or equivalent religious book for their religion upon approval of the Director of Corrections for the SCCDOC).

Religious materials cannot be dropped off, but can be mailed in directly from a book distributor. (i.e. Barnes and Noble, Books-a-Million, etc.). We will not accept books mailed from Amazon. Hard back books are not allowed and must not have any sticky notes or page markers.

4. How can I retrieve an inmate’s / detainee’s property?

Inmates / detainees may release items from his/her personal property upon completion of a property release form authorizing the St. Charles County Department of Corrections (SCCDOC) to release property to a specified individual.

Clothing items are not released unless an inmate is sentenced to the Missouri Department of Corrections (MDOC). If an inmate is sentenced to the MDOC, all property must be released or it will be destroyed 7 days after their transfer to the MDOC.

5. What happens when an inmate is transferred to the Missouri Department of Corrections?

When an inmate is sentenced to the Missouri Department of Corrections, no personal property will go with the inmate other than legal paper work. Any funds that remain on their account will be sent to Missouri Department of Corrections following their transfer.

6. How can I learn more about the Prison Rape Elimination Act (PREA)?

Information about the SCCDOC's enforcement of PREA can be found here.

 

7. How do I find out if someone is currently incarcerated at your facility?

Missouri VINElink® is an online program designed to provide up to date information as to who is incarcerated and where. You may also contact the jail and inquire if we currently have someone in custody.

8. How do I find out about a court date?

The most up-to-date court date information is principally obtained by calling the court holding jurisdiction over an individual’s case. Another user-friendly resource to obtain court information is through the use of Missouri Case.net, a database that provides users with the ability to make inquiries using a defendant’s name or case number. You may contact the courts for additional information at 636-949-3080.

9. How do I visit and contact the Police Department?

Following is the St. Charles County Police Department address and contact information: 101 Sheriff Dierker Court O’Fallon, Missouri 63366 Telephone 636-949-3000, police@sccmo.org 

10. Can I get a Special Visit with an inmate?

Special Visits are authorized on a case-by-case basis dependent upon a variety of verifiable circumstances such as: visitors coming from long distances, family emergencies, etc. Requests for Special Visits are typically reviewed and approved on a case-by-case basis by Department of Corrections administration.

11. How do I get my fingerprints taken for court?

Individuals needing their fingerprints taken at the request of the court will need to bring their “fingerprint order” from the courts along with the ten-dollar ($10.00) fee that is required to get fingerprinted. The Department of Corrections will only accept money orders as the form of payment and will no longer accept cash payments. This can only be done at the following times:

• Saturdays        9 a.m.-12 p.m.
• Sundays          9 a.m.-12 p.m.

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Corrections - Contacting an Inmate

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1. How are calls to attorneys made?

Calls to attorneys may be made on the inmate phone system. The St. Charles County Department of Corrections (SCCDOC) has gone to great lengths to coordinate with local attorneys to ensure that their numbers have been entered into the phone system to allow free calls to attorneys. Calls to attorneys registered with the SCCDOC are not recorded calls.

Attorneys who have not yet registered with the SCCDOC may call the departmental administrative offices for instructions on registering.

2. How can I contact an inmate / detainee?

The St. Charles County Department of Corrections (SCCDOC) adult detention facility will not forward incoming phone calls in to an inmate / detainee or take messages for inmates / detainees. Phones are available for inmates / detainees to use, in all housing areas. The SCCDOC contracts with the private phone service, PayTel, that handles all SCCDOC inmate / detainee phone services.
 
 Inmates / detainees are allowed to talk for 15-minute increments, after 15 minutes the phone call will be terminated. You may contact Pay Tel at 800-729-8355 or online at PayTel to set up an account or to have a number blocked. You may also block a number by listening to the PayTel recording when someone calls you from the facility and then follow the appropriate prompt when announced. 

Using JailATM, you may also send the detainee a message, which they will be able to access using the tablets or kiosks in their housing units. Contact JailATM and set up an account for yourself, if you would like to utilize this feature.

3. How do I send mail to an inmate / detainee?

All inmate mail will be sent to a central processing facility, not the jail where an inmate is housed. At this JailATM.com central facility, mail will be opened, scanned and provided electronically to the inmate at the jail facility. Photos may be sent but if they depict nudity, gang activity or criminal activity, they may be delayed or rejected. All inmates are permitted to send and receive mail, other than dictated by court orders, laws or the inmate handbook.

All personal mail for inmates shall be mailed to the following address utilizing existing jail facility mail rules:

JailATM.com - St Charles County Corrections
Inmate Name/Inmate Number
9506 Olive Blvd. MB# 213
Olivette, MO 63132

Legal Mail and Personal Business Documents
 Legal mail and business documents must be mailed directly to the jail facility. All legal mail must be sent by a legal entity, i.e. attorney office, courts or public defender. For legal mail and official documents, use the following address:

St. Charles County Department of Corrections
 301 N. Second Street
 St. Charles, MO 63301

Official documents sent directly to the institution will not be delivered to the inmate, but will be transferred to the property room and held for the inmate. Any general correspondence for the inmate included with official documents will be destroyed. Official documents received at the JailATM.com facility will be forwarded to the SCCDOC office for proper distribution. Contact a caseworker for additional questions or information.

Transactional Documents
 For transactions that require the inmate to sign or otherwise enter information on an original document to carry out a transaction (i.e. Power of Attorney, transferring a vehicle title) the original document must be mailed as follows:

SCCDOC - Inmate Name/Inmate Number

C/O Caseworker
 St. Charles County Department of Corrections
 301 N. Second Street
 St. Charles, MO 63301

SCCDOC will coordinate a time for the inmate to review and sign documents. Any general inmate correspondence for the inmate included with transactional documents will be destroyed and inmates will not be permitted to keep original documentation sent through this process. Contact a caseworker for additional questions or information.

4. If I was recently released from the St. Charles County Department of Corrections, can I visit someone still confined?

Individuals who have been incarcerated at the St. Charles County Department of Corrections (SCCDOC) within the last 90 days are not allowed to visit.

5. When can I visit an inmate / detainee?

Inmates / detainees are allowed one 60-minute noncontact visit every other week. Visitation time is determined by housing unit and is scheduled by the inmate. There is a maximum of 4 visitors, 2 at a time. All visitors must arrive at least 15 minutes prior to visitation and must provide the Central Control Officers with a valid photo I.D. (except for accompanied children under age 16). Individuals 16 years of age, or younger, must be accompanied by an adult (at least 21 years of age). Children must be supervised at all times. Unattended or disruptive children will be escorted with the accompanying adult out of the building. Disrespectful, destructive, or unruly visitors can be removed from the visitation area and the building, 

Inmates / detainees are required to complete a visitation list for each visiting session specifying whom he/she wants to visit with. Only the persons listed by the inmate / detainee will be allowed to see the inmate / detainee. It is the inmate / detainee’s responsibility to complete the list and no messages will be taken by any staff member of St. Charles County Department of Corrections (SCCDOC).

***Masks may be required for entry****

The SCCDOC adult detention facility does not permit contact visits for personal visits. 

6. Will there be an opportunity to make a phone call after an inmate / detainee is arrested and booked?

After the booking procedure is completed, the individual will be permitted to make phone calls on the inmate phone system.

Collect calls are at the receiver’s expense or calls can be debited from the inmate’s account provided there are sufficient funds available.

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Corrections - Money & Fees

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1. Are there any fees associated with medical, dental or psychiatric care while incarcerated?

Yes. A variety of fees may be charged to an inmate’s / detainee’s account – most are dependent upon the needs of the inmate / detainee.

Fees charged to the inmate account:

• Booking fee: $10 (fee set and required by county ordinance)
• Haircuts fee: vary dependent upon services requested
• Letters of Incarceration: $10 (fee set and required by county ordinance)
• Duplicate(s) of the same Letter of Incarceration, requested at time of service: $2 each letter
• Fees for doctor’s visits: $10 $ (fee set and required by county ordinance)
• Fees for dentist’s visits: $10 (fee set and required by county ordinance)
• Fees for nursing sick call: $5 (fee set and required by county ordinance)
• Fees per prescription (medical or psychiatric), per 30 day supply: $10 per prescription $10 (fee set and required by county ordinance)
• Over the counter pain relievers: $0.60 per dose
• Initial assessments / physicals: no cost
• Mental Health Counseling: no cost

No medical services are withheld based on an inmate’s / detainee’s inability to pay. In those cases of indigence, a running tabulation of expenses incurred as a result of medical or dental care or prescription services provided will be maintain by the St. Charles County Department of Corrections (SCCDOC) for future reimbursement as the inmate’s / detainee’s funds become available.

2. Are there housing fees associated with being held by the Department of Corrections?

Yes. St. Charles County charges per diem fees to recover room, board and medical expenses for persons committed to the custody of the St. Charles County Department of Corrections (SCCDOC). The authority for levy and collection of these charges is set forth in Section 221.070, RSMo, and County Ordinance Section 150.060.

3. How can I put money on an inmate’s / detainee’s account?

Money may be deposited to the inmate’s / detainee’s account by family and friends for purposes of commissary purchases, phone calls, payment of bonds or fees for services. Payment into the inmate’s / detainee’s accounts can be completed at the ATM in the lobby of the St. Charles County Department of Corrections (SCCDOC) or online at the JailATM website.

The facility no longer will accept money orders; all payment must be made in cash at the ATM in the lobby or by debit or credit card. Any money orders mailed into the facility will be placed in the inmate’s / detainee’s property or returned to the sender. Those funds will not be credited to the inmate / detainee account. There is a processing fee associated with depositing money on an account. The JailATM kiosk does not dispense funds.

4. What happens to the money taken from the arrestee upon admission to the jail?

All money in possession of someone being booked into the adult detention facility will be collected from the individual and placed in an inmate account specially set up for that inmate.

Upon his/her release from the facility there will be a debit card issued for any cash remaining in that inmate’s / detainee’s account.

5. How do I post bond for an inmate / detainee?

You may also post bond for an inmate via the lobby ATM or online at the JailATM website. If the case for which the inmate is incarcerated is a case within the St. Charles County Court System (11th Judicial Circuit), bond may also be posted at the St. Charles County Courthouse, which is located at:

300 N. Second St.
St. Charles, MO 63301

For ease in posting bond at the courthouse, it will be important to know what court division the case is out of.

6. What happens after an inmate’s bond is posted?

After an inmate’s bond is posted either online, at the JailATM kiosk in the lobby, or at the courthouse, it may take some time for booking to process their release. Once that process is completed, they will exit our building from the side door located on Adams Street.

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County Council

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1. What Council District do I live in?

Please see the Council District Map online or call 636-949-7530.

2. Who is my Council Member?

Your Council Member is determined by the district you live in. Please see the Council page for a listing of Council Members and the Council District Map.

3. When are your Council Meetings?

Meetings are typically held on the second and last Monday of the month, unless there is a holiday or special circumstance, at 7 p.m. Meetings will start earlier if there is a public Work Session. Please see the County Council Meeting Calendar and the Agenda Center for specifics for each meeting.

4. Where can I view the current meeting information?

Please visit the County Council page under the Agendas & Minutes header or the County Council Meeting Calendar.

5. How can current laws be amended or new laws enacted?

To have a current law amended or to enact new laws, individuals need to contact their County Council representative. If the Council Member wants to pursue the amendment or the new law, they contact the County Counselor’s office and request a bill be drafted for introduction at a council meeting. After the second meeting, the bill would be up for final passage. The Council can either vote on the bill or table it for further discussion and/or investigation.To contact your Council Member, please see the County Council directory or call 636-949-7530.

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County Registrar

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1. Does the County Registrar renew Notary licenses?

The County Finance Department issues Notary Commissions for bonded, qualified applicants who have been approved to act as a Notary Public by the Missouri Secretary of State’s office.

Applications to become a Notary Public are available at the Finance Department, and via the Secretary of State’s website.

Questions regarding Notary Publics (other than those regarding commissions) should be directed to the Missouri Secretary of State’s office at 573-751-2783.
Missouri Sec. of State Website

2. How do I get a liquor license?

Please visit our Licenses page or contact our office at 636-949-7560. Licenses page

3. How do I set up an appointment for the Board of Equalization?

Complete the Appeal form under Things to Know on the Board of Equalization page or contact our office at 636-949-7560 for further questions. Board of Equalization page

4. How do I get issued a tow truck license?

Contact our office at 636-949-7465.

5. Does your office certify documents?

Yes, there is a $3 fee for this service.

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County Registrar - Notary Public

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1. Where do I go to be sworn in?

A Notary Public must be sworn in in the county of the applicant's residence. St. Charles County applicants may be sworn in at the Office of the County Registrar located at 201 N. Second St., Room 541, St. Charles, M) 63301.

2. How do I renew my notary? Is my notary renewable?

Notaries are not renewable. All Notary Publics must re-apply every four years.

3. How much does it cost to become a Notary Public?

The County Registrar’s Office fee for recording the notary commission and administering the oath is $5 (additional fee if using a credit card for payment). Additional fees to become a Notary Public include a $25 fee made payable to the State Director of Revenue to file the application to become a Notary, a four-year notary surety bond acquired through an insurance or bonding company at the cost of approximately $50, and a journal and notary seal acquired through any office supply store at a cost of approximately $150.

4. Can I sign my Notary Surety Bond before I come to the office?

No. All documents must be signed in the Office of the County Registrar in front of the Registrar or deputy clerk.

5. What do I need to check on my Notary Surety Bond become I come to be sworn in?

Please check that the date of commission and your county of residence is correct. The date of commission should be indicated on the bond. If the space on the bond is blank where the beginning date of the commission should be, please fill in the proper beginning date. If the date or county of residence is incorrect, the applicant will need to contact the insurance company to obtain a rider to correct the Surety Bond.

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CP-Training

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1. Where can I sign up for utilities?

Answer here

2. Can I apply online?

answer here

3. Do I have to license my pets?

Answer here.

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Election Authority

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1. Where do I register to vote?

Please visit our Voter Registration Information page. Voter Registration Information Page

2. How can I vote absentee?

Absentee voting hours are 8 a.m. to 5 p.m. Monday through Friday six weeks before each election, and the Saturday prior to Election Day from 8:30 a.m. to 12:30 p.m. at 397 Turner Blvd., St. Peters, MO 63376. For additional information about written requests and other absentee voting requirements, visit https://www.sccmo.org/447/Absentee-Voting. 

3. How do I become an election judge?

Visit our Becoming an Election Judge page or all the Election Authority office at 636-949-7550 and follow instructions on the automated answer service. Become an Election Judge Page

4. How do I get to your office?

The Election Authority office is located at 397 Turner Blvd., St. Peters, MO 63376. Also, you can call our office at 636-949-7550 and directions are on the automated answer service.

5. What are your hours of operation?

Election Authority office hours are 8 a.m. to 5 p.m. Monday through Friday.

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Emergency Communications

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1. Why do operators ask lots of questions during a 911 call?

The questions asked were developed and approved by the International Academies of Emergency Dispatch as “a protocol system to accurately and consistently dispatch needed support” and to “assign the necessary resources to the variety of calls” that come into our centers. These questions help us get accurate information for the responding units as well as to lend effective assistance to those on scene prior to responders' arrival.

2. How does the 911 system and call process function?

When a person in St Charles County dials 911, the call will first go to one of the police agencies that serve as a Primary Public Safety Answering Point (PSAP) based upon the location of the resident. PSAPs include St. Charles, St. Peters, O’Fallon, Lake Saint Louis, Wentzville and St. Charles County. As soon as dispatchers determine the need for fire and/or emergency medical resources, they transfer the call to St. Charles County Emergency Communications. At that point, the personnel at Emergency Communications follow protocols to aid and send the appropriate resources.

3. How will law enforcement, fire and EMS find me at my new address?

First, ensure that your landline telephone service provider has your correct address. When you dial 911 from a landline, your location and number will automatically be transmitted to the dispatch center. If you dial 911 from a cell phone from any of the major carriers, your number and GPS location (accurate to within 300 meters) will help first responders determine your location.

4. How do I get a smoke or carbon dioxide detector?

Contact the administration office of the fire department/district where you live. Many departments have programs to provide or assist with obtaining of these detectors.

5. Who can help my family install a car seat?

Contact the administration office of the fire department/district where you live and make an appointment.

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Facilities Management

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1. How many square feet of County buildings does your department maintain?

We currently maintain 746,657 square feet of space over 17 buildings. While we do not directly oversee the building and operations at the Family Arena, County Parks or Highway Maintenance sites, Facilities Management provides assistance as needed.  The department also provides project management services to all County departments when requested. 

2. Where can I find available flood plain properties?

You can search for available properties here. You may search by the Assessor account number or street address. If the property is available, it will be highlighted red; all leased properties are highlighted green.  For more information or to request to lease a property, call 636-949-3034 or email facilities@sccmo.org. 

3. When are flood plain leases renewed?

Flood plain leases are renewed during the last 45 days of the year the lease terminates. Most leases are renewed before the beginning of the new calendar year or term, but many renewal processes may continue after the new year. The current lessee has the option to lease the property if another party is interested. Please note that adjacent property owners have first right of refusal to lease the property.

4. How much are the flood plain leases?

The lease term is based on the amount of property leased. All leases include the full parcel, which may be a single lot or multiple lots that adjoin. If the parcel is 1 acre or less, the annual lease rate is $10 per year. If the parcel is greater than an acre, the annual lease rate is $20 per year. Properties may be leased for 1- or 5-year terms. The 5-year term includes 1 year free.

5. Can I purchase a County-owned flood plain property?

No. Only government entities can own flood buyout properties.

6. Who can lease in the flood Plain?

Any citizen can lease a flood plain property regardless of County residency status. Please note that adjacent property owners have first right of refusal to lease the property. New flood plain leases can begin anytime during the year for the same annual rate. 

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Farmers Market

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1. What is a Farmers Market?

If you search for the definition of a Farmers Market, you will find many different interpretations. They may describe a venue where an array of activities are taking place. What most of these definitions have in common is that a Farmers Market is a place where those who produce food locally can congregate and sell food to the public. Commonly, the products sold include produce and other limited items like eggs, meats, nuts, jams, jellies, honey and non-potentially hazardous baked goods. In some instances, markets are located in a permanent facility and provide a wider variety of goods.

2. When is a license needed to sell products at a Farmers Market?

A farmers market, temporary food establishment or mobile food unit license is required for vendors at farmers markets who handle, prepare or serve:

• Meats (Product must also be USDA or Missouri Department of Agriculture certified, properly labeled and packaged, safely transported and held at required temperatures)
• Fish and fowl must be properly labeled, have all required state or federal permits and be transported and held at proper temperatures
• Open food products (cut fruits or vegetables, unpackaged foods, etc.)

The above item list is not all-inclusive, because it would be impossible to imagine all the items that a vendor may wish to serve. Vendors unsure of whether or not serving their goods at a Farmers Market may require a license should call 636-949-1800 for assistance.

Please note that, any person engaged in the business of operating a food establishment without a license as required by the St. Charles County Food Code shall be subjected to a fine of 5 hundred dollars ($500) for each offense. Section 8-601.11.

A license is not required for vendors who serve:

• Whole, uncut produce (fruits and vegetables)
• Prepackaged foods that are not considered potentially hazardous
• Nuts in the shell
• Jams, jellies, apple butter and honey (as long as they’re properly labeled)
• Baked goods (as long as they do not include potentially hazardous products, are properly labeled and are sold by the person or farm that baked them)
• Whole eggs (must have a Missouri Department of Agriculture Egg Permit and hold eggs at 41 degrees F or less)

3. Does the health department require licenses for selling other products at a Farmers Market?

The department is aware of a number of individuals who wish to prepare food and sell it at Farmers Markets. Items such as hamburgers, hot dogs, omelets, cooked rice and the like have been creeping in to some Farmers Markets. These items involve food preparation of potentially hazardous food and involve food handling during preparation. There are state and local laws regulating the source of the food being prepared, as well as how it is stored, prepared, held for sale and handled. This type of operation is no different than the food vendors and the products found at many festivals, fairs and other events throughout our county at various times of the year. Vendors interested in selling or giving away prepared items must obtain one of the following:

• A 1-3-day temporary food establishment license that costs $100 per license and is restricted to one location for a specific period of time. This also requires an inspection by the health department prior to operation at that location.
• A 4-14-day temporary food establishment license that costs $120 per license and is restricted to one location for a specific period of time. This also requires an inspection by the health department prior to operation at that location.
• A 9-month farmers market food license that costs $150 per license and is restricted to one location for up to nine (9) months within a calendar year. This also requires an inspection by the health department prior to operation at that location.
• A 1-year mobile food vendor license. This license costs $145 per license and allows operation anywhere in St. Charles County, except within the boundary of the City of St. Peters, for the period January-December of a calendar year. This also requires a one-time plan review fee of $150. A mobile food vendor must have an approved mobile set-up to be considered for this type of license. A Division of Environmental Health and Protection specialist can discuss this license with any vendor interested in developing a mobile operation. This option avoids the necessity for obtaining multiple or consecutive temporary licenses throughout the calendar year.

4. Can I sell food prepared in my home at a Farmers Market?

The St. Charles County Food Code and the Food and Drug Administration's 2009 Food Code clearly prohibit the sale and distribution of home-prepared foods. The private home is considered an unapproved source and is not inspected by health departments to ensure that safe food practices are followed. With that being said, Farmers Markets fall under special provisions by the state. These provisions allow the home preparation of jams, jellies and honey. Shortly after these provisions were enacted, the definition of a food establishment was changed to further allow the preparation of non-potentially hazardous home-baked products to be sold at Farmers Markets. In all cases, proper labeling and signage is required to be on display for all home-prepared goods. If you have questions about these provisions, please call the Division of Environmental Health and Protection at 636-949-1800.

5. What is required to be on this home-prepared food label?

• The common name for the food product
• If made from 2 or more ingredients: a list of ingredients (in descending order of predominance by weight) that includes a declaration of the use of artificial colors, flavors or chemical preservatives
• An accurate declaration of the quantity of contents
• The name and place of business of the manufacturer, packer or distributor (or disclosure that this product has not been inspected by the St. Charles County Department of Community Health and the Environment)
• The name of the food source for each major food allergen contained in the food, unless the source is already part of the common or usual name of the respective ingredient
• Except as exempted in the Federal Food, Drug and Cosmetic Act §403(Q)(3)-(5), nutrition labeling as specified in 21 CFR 101 - Food Labeling and 9 CFR Subpart B - Nutrition Labeling

6. Shouldn’t an exemption be made for vendors at Farmers Markets since they only operate for one or two days each week?

The Division of Environmental Health and Protection cannot overlook food safety and exempt any type of operation that involves food preparation, handling or selling potentially hazardous food. These activities are no different at a Farmers Market than activities conducted by the many hundreds of other individuals and organizations that apply for and receive temporary permits every years at fairs and festivals.

7. Why must I also have to pay a vendor’s fee to the market, as well as the license fees? What do I do if I’m not happy with the market rules?

The St. Charles County Department of Public Health does not charge or collect vendor fees. We only charge farmers market, temporary food establishment or mobile food establishment license fees. Any concerns regarding market fees or site regulations are between the vendors and the market. We do not regulate the market operation.

8. What is a potentially hazardous food product?

A potentially hazardous food is a food that requires time and temperature control to limit the growth of pathogens. Examples of these food products (but not limited to) are: milk and dairy products, eggs, meat, poultry, fish, shellfish and crustaceans, baked potatoes and heat-treated plant food (such as rice, beans, vegetables, sliced melons, cut tomatoes and leafy greens).

Concerns include the following:

• The rapid and progressive growth of harmful organisms that could lead to infections or other toxigenic microorganisms
• The growth and toxin production of Clostridium botulinum
• In raw shell eggs, the growth of Salmonella enteritidis

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Finance

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1. Is this the appropriate office to contact about issuance of merchant licenses?

Yes, our office handles the issuing and renewing of merchant licenses. An application for a new merchant license is available online and renewal forms are available in our office located at 201 N. Second St., Suite 541, St. Charles, MO 63301. Merchants and Manufacturers License Online App

2. Who do I contact to answer questions about my vendor bid?

Please contact the purchasing department at 636-949-7465.

3. How do I know if my vendor bid submission has been accepted?

For information regarding the status of your bid, contact the purchasing department at 636-949-7465.

4. What is your purchasing policy?

Please see Chapter 135: Purchasing Policy of St. Charles County’s Code and Revised Ordinances. Chapter 135: Purchasing Policy

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Flu Season

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1. How do I know that I have the flu?

It is very difficult to distinguish the flu from other viral or bacterial causes of respiratory illnesses on the basis of symptoms alone. A test can confirm that an illness is influenza if the patient is tested within the first two to three days after symptoms begin. In addition, a doctor's examination may be needed to determine whether a person has another infection that is a complication of influenza.

2. How does the flu spread?

Medical professionals believe the flu virus spreads from person to person in the respiratory droplets from coughs and sneezes. This can happen when droplets from a cough or sneeze of an infected person are propelled (generally up to 3 feet) through the air and deposited on the mouth or nose of people nearby. The viruses also can spread when a person touches respiratory droplets on another person or an object and then touches their own mouth or nose (or someone else’s mouth or nose) before washing their hands.

3. How long is a person with flu virus contagious?

That depends on the age and health of the person. Studies show that most healthy adults may be able to infect others from 1 day prior to becoming sick and for 5-7 days after they first develop symptoms. Some young children and people with weakened immune systems may be contagious for longer than a week.

4. Can the flu be treated?

Yes. Antiviral drugs are prescription medicines (pills, liquid or an inhaled powder) that fight against the flu in your body. While CDC recommends flu vaccine as the first and most important step in preventing flu, antiviral drugs are a second line of defense against the flu. Antiviral drugs are not sold over-the-counter and are different from antibiotics. You can only get them if you have a prescription from your doctor or health care provider.

5. Why should people get vaccinated against the flu?

The “flu season” in the United States is usually from November through April each year. During this time, flu viruses are circulating in the population. An annual seasonal flu vaccine provides the best way to reduce the chances that you will get seasonal flu and lessens the chance that you will spread it to others. When more people get vaccinated against the flu, less flu can spread through that community.

Influenza is a serious disease that can lead to hospitalization and sometimes even death. Every flu season is different, and influenza infection can affect people differently. Even healthy people can get very sick from the flu and spread it to others. Studies going back to 1976 have found that flu-related deaths ranged from a low of 4,700 to a high of 56,600 (average 25,500).

6. When should I get a flu vaccine?

The Centers for Disease Control and Prevention (CDC) recommends that people get their seasonal flu vaccine as soon as vaccine becomes available in their community. Obtaining this vaccination before December is best since this timing ensures that protective antibodies are in place before flu activity is typically at its highest.

7. How do flu vaccines work?

The seasonal flu vaccine protects against the influenza viruses that research indicates will be most common during the upcoming season. Flu vaccines cause antibodies to develop in the body about two weeks after vaccination. These antibodies provide protection against infection with the viruses that are in the vaccine.

8. Is the “stomach flu” really the flu?

Many people use the term "stomach flu" to describe illnesses with nausea, vomiting or diarrhea. These symptoms can be caused by many different viruses, bacteria or even parasites. While vomiting, diarrhea, and being nauseous or "sick to your stomach" can sometimes be related to the flu – more commonly in children than adults – these problems are rarely the main symptoms of influenza. The flu is a respiratory disease and not a stomach or intestinal disease.

9. How many people get the flu each year?

On average, between 5% and 20% of the U.S. population is affected by the flu each year. Furthermore, 200,000 of those are hospitalized from flu complications and approximately 25,000 Americans die each year from flu-related causes.

10. Do other respiratory viruses circulate during the flu season?

Yes. In addition to flu viruses, several other respiratory viruses also can circulate during the flu season and can cause symptoms and illness similar to those seen with flu infection. These non-flu viruses include rhinovirus (one cause of the "common cold") and respiratory syncytial virus (RSV), which is the most common cause of severe respiratory illness in young children as well as a leading cause of death from respiratory illness in those aged 65 years and older.

11. How soon will I get sick if I’m exposed to the flu?

Medical professionals believe that it takes approximately 1 to 4 days for symptoms to appear after a person has been exposed to the flu virus.

12. How do scientists determine which strains to protect against in a flu vaccine?

Each year, medical professionals change the vaccine based on surveillance and predictions about which virus strains will circulate. By being vaccinated, your body develops immunity to those strains.

13. Can a flu vaccine give you the flu?

No, the viruses contained in a flu vaccine are inactivated. The viruses in the flu shot are killed (inactivated), so you cannot get the flu from a flu shot. Some minor side effects that could occur include soreness, redness, or swelling where the shot was given; low-grade fever and aches.

14. Why do I feel sick after getting a flu shot?

The most common side effect of the flu vaccine in adults is soreness at the spot where the shot was given, which usually lasts less than two days. The soreness is often caused by a person’s immune system making protective antibodies to the killed viruses in the vaccine. These antibodies are what allow the body to fight against flu.

The needle stick may also cause some soreness at the injection site. According to the Advisory Committee on Immunization Practices (ACIP), rare symptoms include fever, muscle pain, and feelings of discomfort or weakness. If these problems occur, they are very uncommon and usually begin soon after the shot and last 1 to 2 days.

15. Why did I still get sick even after I got a flu shot?

The ability of the flu vaccine to protect a person depends on two things:

1. The age and health status of the person getting vaccinated
2. The similarity or “match” between the virus strains in the vaccine and those circulating in the community

If the viruses in the vaccine and the influenza viruses circulating in the community are closely matched, vaccine effectiveness is higher. If they are not closely matched, vaccine effectiveness can be reduced. However, it’s important to remember that even when the viruses are not closely matched, the vaccine can still protect many people and prevent flu-related complications. Such protection is possible because antibodies made in response to the vaccine can provide some protection (called cross-protection) against different, but related strains of influenza viruses.

16. Do I need to get a flu vaccine every year, or will the immunity carry over from last year’s vaccine?

Influenza viruses change from year to year, so it is extremely unlikely that you would be exposed to the exact same strain each year. In addition, the antibodies developed weaken over time, so it’s advised to get a flu vaccine annually.

17. Is it ever too early or too late to get a flu vaccine?

Flu vaccination provides protection against the influenza strains contained in the seasonal vaccine for the entire season. Vaccination can begin as soon as vaccine becomes available. Over the course of the flu season, many different influenza viruses can circulate at different times and in different places. As long as flu viruses are still spreading in the community, vaccination can provide protective benefit. In addition, there are other people who may benefit from seasonal flu vaccination as late as April or May, even if influenza viruses are no longer circulating in the United States. This includes:

• Persons likely to be traveling to the Southern Hemisphere, where influenza may be circulating
• Children younger than 9 being vaccinated for the first time who still have not received their second recommended dose of vaccine. Studies have shown that 2 doses are needed in children younger than 9 the first year they are vaccinated in order to maximize the protective benefit from vaccination.

18. How can I learn more about the progress of the flu season?

The Centers For Disease Control and Prevention collects data year-round and reports on influenza (flu) activity in the United States each week from October through May. For more information about CDC's influenza surveillance activities, see the Overview of Influenza Surveillance in the United States. To view reports related to flu activity within St. Charles County, please view online.

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Food Safety & Establishment Inspection

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1. Who needs to get a food establishment license in St. Charles County?

Any individual, partnership, corporation, or organization that serves food to the public — regardless of whether or not they charge for their product — must apply for and obtain a food establishment license. Not-for-profit charitable or religious organizations, as well as educational institutions, may be exempt from fees associated with this process in some cases.

2. What are the steps I need to take to obtain a food establishment license?

First, you will need to contact the building and/or financial departments for your particular jurisdiction to obtain business and occupancy permits. If you are operating in unincorporated St. Charles County, you may visit the Community Development and Finance department pages of the county’s website.

Next, obtain a license application and Code Book from the Division of Environmental Health and Protection, which will explain all of the ordinances and requirements for food establishments within St. Charles County. Please note: there may be fees required to be submitted with your completed application. If you have questions regarding the Code or the application process, please call us at 636.949.1800.

The application forms may ask for the following information:

• The business’ Missouri State Sales Tax Identification Number
• The name, address and telephone number of the establishment
• The name, address and telephone number of the owner or corporation
• A copy of the floor plan, equipment schedule and other information about your establishment

Lastly, after receiving approval to construct the establishment, you must contact the division approximately one week prior to the date you wish to open — so that a member of our staff may complete the opening inspection. Failure to schedule this inspection without adequate time may result in unnecessary delays or last-minute changes to the facility.

3. I am purchasing an existing, licensed establishment. What will I need to do?

Please review the section above related to opening a food establishment and obtaining necessary licenses. These licenses are non-transferable, and the Plan Review fees are not pro-rated. New owners must apply for their own licenses and inspections prior to assuming responsibility of ownership of the establishment. Floor plan and equipment schedule submission are not typically required on these transactions, unless the new owner plans extensive remodeling or change.

Establishments currently in operation, which are free from any unresolved violations, may not require an additional inspection before opening under the new ownership. If there is an outstanding violation regarding facility/equipment repair, critical violations (please see the Code Book for explanations) or food safety certification, the new owner will be required to correct this violation and undergo a subsequent inspection before opening for operation. These matters will be discussed by the parties upon submission of the license application.

4. How often do food service inspections take place?

Division of Environmental Health and Protection sanitarians perform routine inspections throughout the year for licensed establishments. The frequency of these inspections may differ depending upon the nature of the establishment, its seasons of operation and other factors.

5. Are inspections announced and scheduled in advance, or are they unannounced?

Routine inspections are unannounced. Appointments may be made under certain circumstances, if there are special needs or if the establishment does not have a regular schedule of operation.

6. What is a food safety certification course, and where can I take this?

The St. Charles County Food Code required that all food service establishments employ at least one person during all hours of operation that has successfully completed a Manager Certification Course approved by the division. A widely recognized standard for food safety certification is the ServSafe™ Applied Food Service Sanitation course. Acceptability of comparable courses completed in other states will be evaluated on a case-by-case basis. Please call 636-949-1800 to discuss these opportunities.

7. What documents do I need to have on display during the year and for my inspection?

All establishments must display their St. Charles County Food License, as well as their most recent inspection and food safety certification course certificates for all certified employees in a prominent location for public display. These displayed documents must be clearly visible to the public. Owners should be prepared to match food safety certificates to current employee records upon request.

8. What if I have a question about my inspection?

Sanitarians are happy to answer any questions regarding inspection reports. Owners and managers are encouraged to discuss any issues or ideas during the site inspection or are welcomed to call the division at 636-949-1800.

9. Are food service inspection reports made public?

Yes. The establishment’s last inspection must be posted in a prominent location, so that it may be viewed by the public. In addition, Missouri’s Sunshine Law states that all inspections are a matter of public record and can be viewed by anyone. The Department of Community Health and the Environment publishes these findings at Know the Score and distributes them to local media as requested. In addition, many other documents (applications, ownership information, etc.) are a matter of public record as well. Individuals and organizations wishing to view these documents via Sunshine Law request should contact the division at 636-949-1800.

To recognize that food service facilities in St. Charles County place a high importance on customer health and safety, the Division of Environmental Health and Protection established its 24 Carrot Food Safety Excellence Award program in 2007. While all licensed establishments within the county meet necessary requirements to protect the ones they serve, these awards recognize the many organizations that exceed those standards.

10. I wish to remodel my establishment. Do I need to contact the department?

Plans for any significant change in the food establishment facility or equipment layout must be approved by the Division of Environmental Health and Protection. Fees for a plan review may be found online. For additional information or assistance, please call 636-949-1800.

11. I am selling an existing, licensed establishment. What do I need to do?

If you are selling your establishment, you should make the new owners aware of any uncorrected violations from previous inspection reports. These items must be repaired before a new license will be issued. It is also helpful to provide these persons with product information on the equipment in the facility, as well as the name of any service contractors that are familiar with the equipment history. You should also contact the Division of Environmental Health and Protection 636-949-1800 and inform us as to the change in ownership, so that your name is removed from our system.

12. What is a Frozen Dessert License, and where can I obtain this?

The Missouri Department of Health and Senior Services establishes regulations that govern all establishments that produce ice cream or dispense soft-serve custard, ice cream, ice milk or frozen yogurt.

13. What if my establishment wishes to serve liquor? What must be done?

Although the Division of Environmental Health and Protection will inspect all aspects of your establishment and bar areas must be included in the floor plan with your application, the division does not provide permitting for the sale of alcoholic beverages. To obtain this license, you must conform to all applicable local, state and federal liquor-control regulations. Please contact your local jurisdiction and the Missouri Department of Public Safety’s Alcohol and Tobacco Control for more information.

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Health Coronavirus Disease 2019

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1. Can you provide me more information related to a particular COVID-19 case?

The St. Charles County Department of Public Health and other medical care organizations are prohibited from sharing individually-identifiable personal health information by the Health Insurance Portability and Accountability Act (HIPAA) regulations and the privacy rule. 

2. How can people stop stigma related to COVID-19?

Stigma and discrimination can occur when people associate an infectious disease with a specific population or group of people. Stigma hurts us all by creating more fear and anger towards individuals instead of the disease itself.

We can fight stigma by providing social support and communicating facts. COVID-19 is a disease that can affect anyone, regardless of age, gender, nationality or background.

3. I recently received a package shipped from an area where the illness is present. Am I at risk for COVID-19 by opening that package?

Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with mailed goods. There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.

4. Are hearings and jury service at the 11th Judicial Circuit Court affected by COVID-19?

Visit the 11th Judicial Circuit Court’s website for more information.

5. Can St. Charles County assist me with custody issues, contract disputes and other legal activities during the COVID-19 pandemic?

St. Charles County cannot provide individual legal advice. Please refer to your private legal counsel for assistance with custody issues, contract disputes or any other civil legal matter.

6. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.

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Health COVID-19 and Animals

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1. As a pet owner, what should I do to keep myself and my pet safe from COVID-19?

Until we learn more about how this virus affects animals, treat pets as you would other human family members to protect them from a possible infection:

• Do not let pets interact with people or other animals outside the household.
• Keep cats indoors when possible to prevent them from interacting with other animals or people.
• Walk dogs on a leash, maintaining at least 6 feet from other people and animals.
• Do not gather in groups and avoid crowded locations.
• Wash hands with soap and water if you do handle animals or their food, supplies or waste.

Should you be concerned that your pet was exposed to COVID-19 or if you have any concerns about your pet’s health, please consult your veterinarian.

2. Can I get COVID-19 from my pet or another animal?

At this time, there is no evidence that animals play a significant role in spreading the virus that causes COVID-19. Based on the limited information available to date, the risk of animals spreading COVID-19 to people is considered to be low. A small number of pets have been reported to be infected with the virus that causes COVID-19, mostly after contact with people with COVID-19. Although certain germs can be carried on fur and hair, there is no evidence that viruses, including the virus that causes COVID-19, can spread to people from the skin, fur, or hair of pets.

However, since animals can spread other diseases to people, it’s always a good idea to practice healthy habits around pets and other animals — such as washing your hands if you do handle animals or their food, supplies or waste. St. Charles County Animal Control offers additional suggestions for encounters with loose animals.

3. Can mosquitoes, houseflies or ticks spread COVID-19?

At this time, there is no evidence to suggest that COVID-19 - or other similar coronaviruses that have been studied closely - is spread by mosquitoes, houseflies, ticks or other insects. The primary way that this virus spreads is through person-to-person contact.

Please note: these creatures are capable of spreading other serious diseases to people and their pets. Take precautions when going outdoors to wear insect repellent, avoid common insect habitats and check for insects when returning home.

4. What should I do to care for my pet, if I'm exposed to COVID-19?

If you are sick with COVID-19 (either suspected or confirmed by a test), you should restrict contact with your pet, just like you would with people. Until we know more about this virus, people sick with COVID-19 should avoid contact with pets and other animals.

• When possible, have another member of your household care for your pets while you are sick.
• Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food or bedding.
• If you must care for your pet or be around animals while you are sick, wear a cloth face covering and wash your hands before and after you interact with them.

If you are sick with COVID-19 and your pet becomes sick, speak with your veterinarian and let them know you have been sick with COVID-19. Your veterinarian can evaluate your pet and determine the next steps for your pet’s treatment and care.

5. Can pets test positive for COVID-19?

The Centers for Disease Control and Prevention and other health organizations are investigating how COVID-19 can affect animals, but there is no evidence that animals play a significant role in spreading the virus. A small number of pets—cats and dogs—have been confirmed to be infected with the virus that causes COVID-19, mostly after close contact with a person with COVID-19, but those infected pets all had mild disease and could be taken care of at home.

Should you be concerned that your pet was exposed to COVID-19, please consult your veterinarian for information regarding care.

6. Can wild animals spread COVID-19 to me or my pet?

Currently, there is no evidence to suggest that COVID-19 is circulating in free-living wildlife in the United States or that wildlife might be a source of infection for people. However, because animals can carry other diseases, even without looking sick, it is always important to enjoy wildlife from a distance. Take steps to prevent getting sick from wildlife in the United States:

• Keep your family, including pets, a safe distance away from wildlife.
• Do not feed wildlife or touch wildlife droppings.
• Always wash your hands and supervise children washing their hands after working or playing outside.
• Leave orphaned animals alone. Often, the parents are close by and will return for their young.
• Do not approach or touch a sick or dead animal.

7. Can I walk my dog during the COVID-19 pandemic?

Walking a dog is important for both animal and human health and well-being. Follow these prevention recommendations:

• Walk dogs on a leash, maintaining at least 6 feet from other people and animals. If you’re passing along a trail or sidewalk, leave space between you and others.
• Do not gather in groups and stay out of crowded places.
• To help maintain social distancing, do not let other people pet your dog when you are out for a walk.
• Wash hands with soap and water, or alcohol-based hand sanitizer, after touching animals, waste or supplies.

8. Is it safe to foster or adopt a pet during COVID-19?

Based on the limited information available to date, the risk of animals spreading COVID-19 to people is considered to be low. There is no reason to think that any animals, including shelter pets, play a significant role in spreading the virus that causes COVID-19.

If you are interest in becoming a foster parent or adopting from the St. Charles County Pet Adoption Center, please call 636-949-7387 to schedule an appointment.

9. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website. The American Veterinary Medical Association website also provides assistance regarding animal care.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.

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Health COVID-19 Event, Business and Organization Questions

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1. Where can I find additional information specific to workplaces, restaurants, schools, professional service providers, retail establishments, healthcare settings and other community organizations?

While the State of Missouri and St. Charles County will allow businesses and organizations to open as they feel comfortable after June 16, 2020 under the Show Me Strong Recovery plan orders, it is the ultimate choice by the organization itself as to whether or not they do open. The Department of Public Health has issued guidance for employers in these instances. This guidance provides additional details for:

• All St. Charles County employers.
• Offices and workplaces.
• Restaurants and food providers.
• Professional service providers - including hair and nail salons, body art facilities, massage therapists and others.
• Retail establishments.
• Churches and places of worship.
• Residential care facilities.
• Schools.
• Child care providers – including daycares and preschools.

Beyond St. Charles County’s guidelines, the Centers for Disease Control and Prevention provides an excellent resource for up-to-date information and guidance on COVID-19. Their website also offers specific guidance for certain groups, such as:

• Daycares, child care centers and schools
• Colleges and universities
• Workplaces
• Community- and Faith-based organizations
• Large gatherings and public events
• Healthcare providers
• First Responder Agencies and Officials

2. Is St. Charles County reaching out to various groups and organizations planning events with large gatherings to coordinate on best practices when it comes to preventing the spread of COVID-19?

St. Charles County Executive Steve Ehlmann announced that the county would follow Phase 2 of Missouri’s Show Me Strong Recovery plan. Effective June 16, 2020, this announcement lifts previously issued COVID-19 restrictions on individuals, businesses and organizations.

The Department of Public Health has issued guidelines for employers to follow as they re-open according to the plan. These recommendations are for all businesses and organizations, with specific guidelines for restaurants, professional services, churches, offices, transportation services, residential care facilities, schools and child care providers.

3. Who do I call if I have public safety concerns related to COVID-19?

If you observe violations of local public health orders or have concerns related to businesses that are not following good precautionary behaviors, please contact the Division of Environmental Health and Protection at 636-949-1800.

4. In light of several events around the country being cancelled, what is St. Charles County’s stance on asking various groups and organizations to cancel or postpone their gatherings?

While the State of Missouri and St. Charles County will allow businesses and organizations to open as they feel comfortable after June 16, 2020 under the Show Me Strong Recovery plan orders, it is the ultimate choice by the organization itself as to whether or not they do open. St. Charles County will not compel any business or organization to remain open if they do not choose to do so.

The Department of Public Health has released guidelines for employers to assist business owners and organizations during the re-opening process.

5. How can large businesses and factories still operate with their employees under the current prohibitions?

While the State of Missouri and St. Charles County will allow businesses and organizations to open as they feel comfortable after June 16, 2020 under the Show Me Strong Recovery plan orders, it is the ultimate choice by the organization itself as to whether or not they do open. St. Charles County will not compel any business or organization to remain open if they do not choose to do so.

The Department of Public Health has released guidelines for employers to assist business owners and organizations during the re-opening process.

6. My business is re-opening/returning back to operating as normal, but I don’t feel comfortable returning to work, do I have to go?

St. Charles County cannot provide individual legal advice. Please refer to your private legal counsel for assistance with this matter.

The County does provide operational guidelines to help employers continue to protect the health and safety of employees and customers.

7. My business/My job has been impacted by the coronavirus pandemic, can you help me?

A list of resources is available to help St. Charles County businesses and residents during the COVID-19 pandemic. You may also seek answers from the St. Charles County Missouri Job Center and the County’s Office of Workforce and Business Development.

8. What if my job requires me to be within six feet (6’) of another employee and/or customer?

While the State of Missouri and St. Charles County will allow businesses and organizations to open as they feel comfortable after June 16, 2020 under the Show Me Strong Recovery plan orders, it is the ultimate choice by the organization itself as to whether or not they do open. St. Charles County will not compel any business or organization to remain open if they do not choose to do so.

The Department of Public Health has released guidelines for employers to assist business owners and organizations who may operate within recommended social distancing norms.

9. I coach or play organized sports or manage a neighborhood/community pool complex. Do the re-opening policies apply?

As St. Charles County does not operate any athletic fields, sports complexes or aquatic facilities, it is first recommended that you speak with the facility owners about their interest in operating their business. If they so choose to open, they may do so after June 16, 2020 under the Show Me Strong Recovery plan orders.

The Department of Public Health has released guidelines for athletic complexes and athletes to enhance the health and safety of all involved.

Licensed public aquatic facilities must also adhere to polices outlined by the St. Charles County Aquatic Facility Code.

10. Can St. Charles County provide any assistance on opening public pools, hot tubs or other aquatic facilities? What guidelines must I follow?

St. Charles County Executive Steve Ehlmann has announced that the County would follow guidelines outlined in Missouri’s Show Me Strong Recovery Plan, that is effective as of June 16, 2020. According to the Governor and County plans and CDC recommendations, pools may open as they so wish, with recommendations that they follow social distancing and other disease prevention guidelines. However, you must also consult with any requirements your facility must follow according to the County aquatic permit.

• Show Me Strong Recovery Plan FAQ
• CDC guidelines for aquatic facility operations
• St. Charles County Employer Guidelines for COVID-19, with industry specific recommendations for pools and aquatic facilities
• St. Charles County Aquatic Code

If you have additional questions, please contact the Division of Environmental Health and Protection, which issues the County pool operation permits, at 636-949-1800 and/or the municipality where the facility is located - if within city limits.

11. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website.

For questions about St. Charles County’s Employer Guidelines and industry specific recommendations, please visit our COVID-19 website.

For questions about the State of Missouri’s Show Me Strong Recovery plan, please visit the Governor’s website.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.

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Health COVID-19 Health and Precaution Questions

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1. What is Coronavirus Disease 2019 (COVID-19), and what are common symptoms?

COVID-19 is a virus strain, formerly referred to as novel coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Reports of illness from this virus are now found throughout the globe, including cases in St. Charles County.

People with COVID-19 illness report a wide range of symptoms, from mild or no ailments to severe illness. Symptoms typically appear 2-14 days after exposure to the virus and include:

• dry cough.
• shortness of breath/difficulty breathing.
• fever.
• chills.
• repeated shaking with chills.
• muscle pain
• headache.
• sore throat.
• new loss of taste or smell.

For additional information on symptoms, please refer to the Centers for Disease Control and Prevention website.

2. How does COVID-19 spread?

The disease can spread in several ways. The virus is primarily passed from person to person through small droplets from the nose or mouth, which are transmitted when a person with COVID-19 coughs, speaks or exhales. Some spread may be possible before people show symptoms. It is also possible to get infected by touching a surface or object that has the virus and then touching anywhere on your face.

3. Should I be concerned about COVID-19?

The best way to prevent illness is to avoid exposure. The risk for catching COVID-19 depends upon with whom you have interacted. While anyone can catch COVID-19, safety measures such as vaccination, staying home, practicing physical distancing and frequently washing hands and commonly touched surfaces can lower your risk.

Although most who become infected are able to recover at home, older adults and those with pre-existing medical conditions are at higher risk for developing serious complications. If symptoms progress or if you experience emergency warning signs - such as trouble breathing, persistent pain or pressure in the chest, unexplained confusion, bluish lips or face or extremely high fever - please seek medical attention immediately. If you have a medical emergency, call 911 and notify the dispatcher that you have, or think you may have, COVID-19.

4. How can I protect myself from COVID-19?

The best way to prevent illness is to avoid exposure.

Vaccines are being distributed around the world and are available for St. Charles County residents ages 6 months and older. While the vaccines have shown a high level of effectiveness in preventing the spread of and limiting severe illness from COVID-19 during their clinical trials, it’s important to remember that vaccine is just one part in the combination of tools available to help stop the pandemic. It’s necessary to continue to practice prevention recommendations, including:

• Frequently washing your hands for at least 20 seconds using soap and water - or a hand sanitizer containing at least a 60% alcohol base.
• Avoiding touching your face with unwashed hands.
• Staying home as much as possible - especially if sick or experiencing any symptoms of COVID-19.
• Maintaining a distance of at least 6 feet from other people.
• Wearing a well-fitting face covering when in public settings where social distancing is not possible.
• Monitoring yourself and your family for symptoms of COVID-19.
• Covering your mouth and nose when coughing or sneezing, and then throwing away used tissues and washing your hands afterwards.
• Frequently disinfecting commonly touched surfaces with a household cleaning product or bleach solution.
• Avoiding people who may be at higher risk for severe illness.
• Creating a plan for your family’s unique circumstances and knowing your employer’s, child care provider’s and/or care facility’s policies, as may be necessary.

5. Should I wear a well-fitting face covering?

Face coverings can help prevent the spread of COVID-19 to others, but only if they are worn and cared for correctly. The type of mask you choose isn’t nearly as important as when, where and how you wear it. It is recommended by the Centers for Disease Control and Prevention that you wear a mask in public spaces, where social distancing isn’t easy to maintain – such as retail stores, pharmacies, workplaces and the like.

• Face coverings are meant to protect other people from illness, in case you are infected.
• Face masks should cover the mouth and nose, allow for breathing without restriction and allow for clear vision.
• Secure the mask to your face using ties or straps around the ears.
• Do not place masks on children ages 2 or younger, anyone who has trouble breathing, or anyone who is unable to remove the mask themselves without assistance.

Wearing a face mask is only part of a toolkit to prevent the spread of illness in our community. Vaccination, practicing social distancing, washing hands and following additional prevention recommendations are all important parts of the process.

6. What does it mean to be asymptomatic?

To be asymptomatic, it means you are not showing symptoms of having the illness. However, you could be carrying the virus without knowing it and without feeling or looking sick. Asymptomatic individuals may be able to spread the virus to others.

7. What is Community Spread?

Community spread means that people have been infected with COVID-19 in an area and have passed along the virus to others in that area who have no other source for becoming infected.

8. What are the similarities and differences between COVID-19, Influenza and the Common Cold?

COVID-19, influenza (the flu) and the common cold are all contagious respiratory illnesses spread by viruses; but these are all caused by different viruses. Because the three share many symptoms, testing is the most effective way to confirm diagnosis. Please visit our website and the Centers for Disease Control and Prevention links provided on that page for additional information.

9. What is contact tracing, and why is it important?

Contact tracing is the process of identifying people who may have been exposed to a contagious disease like COVID-19 and monitoring those people and those who they may have contacted to stop the spread of that illness.

Contact tracers work with individuals to make a list of people with whom they may have interacted while they were potentially contagious. Contact tracers then contact the people on the list, provide them guidance on next steps and further investigate who those individuals may have met. If there are others, the process starts again. Confidentiality is always maintained during this process.

Contact tracing has been used effectively to monitor and control the spread of illnesses like tuberculosis, HIV, Ebola, SARS, measles and other infections around the globe for many years.

10. What information is needed for contact tracing?

Contact tracers will ask you a series of questions to help you remember with whom you may have contacted while you were contagious. They may ask where you work, where you have been, where you obtained food or other supplies, and with whom you visited. The more detail and honesty you can provide, the better the investigation. 

Confidentiality is always maintained during this process. Contact tracers will never ask for Social Security Numbers, financial information or other unnecessary personal details.

11. What can I use to clean and disinfect frequently touched surfaces?

Regular disinfecting of commonly touched surfaces is recommended. First, clean dirt from the area with a soap/water combination. Then, use products according to manufacturer’s recommendations or a bleach solution to kill the virus and make it unable to infect people.

The U.S. Environmental Protection Agency offers a list of registered disinfectant products that are approved for use against the virus.

12. Are there recommendations for dental services during COVID-19?

The Centers for Disease Control and Prevention and the Missouri Dental Association offer guidance for dental services.

13. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.

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Health COVID-19 Orders and Actions Questions

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1. What is the purpose of St. Charles County making a State of Emergency declaration?

St. Charles County Executive Steve Ehlmann declared a State of Emergency on March 13, 2020, so the County can access potential federal funding should the need arise. This original State of Emergency was extended by Executive Order 20-07 and subsequently by Executive Order 20-08, which will remain in effect until December 31, 2020.

2. What is St. Charles County doing to protect residents?

The St. Charles County Department of Public Health follows CDC guidelines and recommendations.

The St. Charles County Department of Public Health and St. Charles County Government are collaborating with federal, state and local partners to investigate COVID-19, monitor individuals who may have been exposed to the virus and implement procedures to reduce the spread of illness. In addition, County staff is assisting our community partners in health care, emergency medical services, schools, universities and businesses by answering their questions and assisting in their surveillance and preparedness activities. The health department’s communicable disease epidemiologist is coordinating the effort of the communicable disease staff to monitor the community for possible exposures, conduct increased surveillance, provide education to the community and stay up-to-date on state and federal information and guidance. The Public Health Director and Assistant Director also are epidemiologists and are closely monitoring the situation.

On March 13, 2020, County Executive Steve Ehlmann declared a State of Emergency related to this event. Please visit the Latest News page to view all St. Charles County Executive Orders.

Effective May 4, 2020, County Executive Ehlmann announced that St. Charles County would follow Missouri’s Show Me Strong Recovery Plan and gradually re-open economic and social activity in the county. The Department of Public Health released guidelines for employers in conjunction with this announcement.

Effective June 1, 2020, Most St. Charles County Government buildings have reopened to the public. Please be aware that building restrictions are in place, and appointments may be required for those seeking services.

Effective June 16, 2020, County Executive Ehlmann announced that St. Charles County would follow Phase 2 of Missouri’s Show Me Strong Recovery Plan and lift previously issued restrictions on individuals, businesses and organizations.

3. How can I view all of the County Executive's orders related to COVID-19?

Please visit St. Charles County’s Latest News page.

4. Does the statewide policy overrule my local county or community orders?

No. A county or community may enforce more restrictive public health requirements for businesses and individuals. Please view St. Charles County’s Latest News page for information about county-specific orders.

5. Who do I call if I have public safety concerns related to COVID-19?

If you observe violations local public health orders or if you have concerns related to businesses that are not following good precautionary behaviors, please contact the Division of Environmental Health and Protection at 636-949-1800.

6. How often is the St. Charles County Executive’s office receiving updates from the St. Charles County Department of Health?

St. Charles County activated its Incident Command System at 8 p.m. Saturday, March 7. A core group of County staff and community health care providers meet regularly to share information and plan for response actions to the pandemic. Members of the Executive staff are in those meetings and the County Executive receives updates numerous times each day.

7. Are hearings and jury service at the 11th Judicial Circuit Court affected by COVID-19?

Visit the 11th Judicial Circuit Court’s website for more information.

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Health COVID-19 Quarantine and Isolation Questions

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1. What is mandatory quarantine?

Quarantine is a public health technique designed to keep a person away from the general public because they have been exposed to an infectious or contagious disease. An individual is placed on mandatory quarantine when they test positive for COVID-19, or when they have been in close contact with or are a household contact to a positive COVID-19 patient. Mandatory quarantine helps prevent the spread of COVID-19 and is enforceable by Missouri Revised Statute (RsMo) 192.320.

If the St. Charles County Department of Public Health (SCCDPH) determines that you need to be placed on mandatory quarantine, then you must stay home for the duration of your quarantine,.

Similarities and Differences - Quarantine and Isolation

2. What is Isolation?

Isolation is the separation of individuals with an infectious or contagious disease from those who are not sick to prevent the spread within a household. Isolation is necessary for any person who has been diagnosed with COVID-19 by a laboratory test. Individuals with a COVID-19 diagnosis, exposures or symptoms are evaluated by laboratory tests and interviews to determine the appropriate duration of isolation.

The infected person needs to occupy a space that is separate from others who are not sick, including a separate sleeping space and separate bathroom. Meals should be provided room-service style with the food tray left outside the bedroom door and picked up by the infected person after the household member has walked away from the area. Isolated cases must stay in their bedroom or dedicated space, only coming out to use a dedicated bathroom. A bedroom/bathroom suite is an ideal situation.

When positive cases leave their bedroom or dedicated space and enter shared spaces of a home – even when other household members aren’t in the area – the potential for transmission of the virus to other members of the household via air/respiratory droplets or surfaces increases. This is not effective isolation.

If a separate space is not possible (for example, there is only one bathroom in the residence), then household members will be required to quarantine longer.

Household contacts to a positive COVID-19 patient will quarantine from the time their household member becomes ill until 14 days after the COVID-19 patient is released from their quarantine.

Similarities and Differences - Quarantine and Isolation

3. What happens after I receive my quarantine notification?

Each day during quarantine, you will receive an email containing a link to a symptom-monitoring survey. You must complete this survey each day. Failure to report symptom information can lengthen your quarantine. If you have issues entering your monitoring information, please email healthmonitoring@sccmo.org for assistance.

4. What is the duration of quarantine or isolation for positive cases and close contacts or household contacts to positive cases?

Positive Cases (Symptomatic or Asymptomatic):
The Centers for Disease Control and Prevention (CDC) recommends, and the SCCDPH requires, that individuals who have a positive COVID-19 test be placed on mandatory quarantine and isolate for 10 days, with no fever and no COVID-related symptoms (without medication) for the final 24 hours of the 10-day quarantine to be released. This quarantine may be extended if the person has severe COVID-19 illness.

The 10-day duration of quarantine is based on CDC studies that have determined symptomatic and asymptomatic positive cases generally stop shedding live virus after 10 days if symptoms are absent.

SCCDPH will make a determination if someone will be required to quarantine longer than 10 days, based on symptoms, onset, and disease severity.

Close Contact or Household Contact:
The CDC recommends, and the SCCDPH, requires that individuals who are a close contact or household contact to a positive COVID-19 case be placed on mandatory quarantine and isolate for 14 days after their last exposure to the positive case. The duration of quarantine for close contacts and household contacts is different from positive cases because 14 days is the average incubation period for COVID-19. An incubation period is the time the virus is in your body and you are infected, but do not yet have symptoms. It can take this long for an individual to show symptoms after being exposed to a positive symptomatic or asymptomatic case.

Specifically, for household contacts:

• If the positive case is isolated in the home, quarantine would end 14 days after last exposure to the positive case/when the positive case began quarantine.
• If the positive case is not isolated within the home, quarantine would continue for 14 days starting on the day the positive case is released from quarantine.
  

Please note that the length of quarantine for household contacts will be extended if:

1. The positive COVID-19 patient is not isolated in the house/apartment/residence.
   If the positive case in a household is not completely isolated, including from shared kitchen and bathroom spaces within the house, other members of the household can expect to be quarantined for an additional 14 days after the positive case is released from quarantine.
2. Another family member, who was not isolating previously, tests positive for COVID-19.
3. If anyone is found to be breaking their quarantine by leaving their home.

5. Are there any laws that pertain to quarantine?

Yes. Missouri Revised Statute (RsMo) 192.320 prohibits violation of quarantine because it puts our community at risk.

6. Why do I need to isolate from my household members?

Isolation is an advantage to members of your household because it gives them greater protection from the virus and allows them to finish quarantining sooner. If you choose to not isolate and other people live in your residence, then their quarantine time will extend 14 days after your quarantine ends.

7. If I'm isolated, can I leave my room to do things around the house?

No. Anything the isolated individual needs to give to those outside of their dedicated space (dirty dishes, cleaning supplies, laundry, trash, etc.) should be handled only by a household member wearing gloves. The gloves should be removed before touching any other surfaces. Anything touched by the COVID positive person should be thoroughly cleaned using proper sanitation measures.

8. What if I test positive and have young children and/or dependent household members for which I am responsible?

Isolation may not be possible for some COVID-positive individuals. If this is the case with you, you should wear a mask around all household contacts and social distance as much as possible. Quarantine for your household contacts will begin as soon as you are released from isolation and quarantine.

9. I tested positive for COVID-19. Do I need to test negative in order to be released from quarantine or isolation?

No. At this time, release from isolation or quarantine is based upon symptoms and adherence to policies. A negative test is not required.

10. I've tested positive for COVID-19. Should everyone with whom I have closely contacted be tested too?

Not necessarily. We generally recommend close contacts get tested if they become symptomatic during their quarantine period. If a close contact is worried about asymptomatic infection, they should wait to get tested until 5-8 days after their exposure to a positive case.

The St. Charles County Department of Public Health can help make this determination based on symptoms and will assist in scheduling a test for a close contact if they do develop symptoms. A close contact cannot reduce their quarantine period with a negative test result.

11. How will I obtain groceries or other necessities if I live alone, or if everyone in my household is quarantined with me?

Ask family or friends to help with necessities or contact the grocery store to see if they have delivery options available. If you have difficulty making arrangements, please contact the COVID-19 Information Hotline 8 a.m.—6 p.m, Monday—Friday, at 636-949-1899 or visit sccmo.org/CommunityResources for information on area agencies that can help you obtain needed items.

12. Are there mental health resources available for me during these challenging times?

Yes. You can access the following resources below for your emotional health or you may use these online resources:

• Behavioral Health Response Crisis Hotline (answered 24 hours) - 1-800-833-3915
• SAMHSA’s Disaster Distress Helpline - 1-800-985-5990
• Missouri DHSS COVID-19 24 Hour Hotline - 877-435-8411 

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Health COVID-19 Testing and Treatment

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1. How is COVID-19 diagnosed?

A specialized test must be performed to confirm that a person has been infected by the SARS-CoV-2 virus that causes COVID-19. Contact your medical provider or call the St. Charles County COVID Information Hotline at 636-949-1899 for information on obtaining testing. You must call ahead to obtain testing approval and receive further direction.

Not everyone needs to be tested for COVID-19. For those who do receive approval from a medical provider for testing, there are several options – including by the provider, through private laboratories and other sources. A list of testing sites in Missouri is available through the Department of Health and Senior Services.

2. What is a viral test, and what do the results tell you)?

Viral tests are used to diagnose if an individual is currently infected with the SARS-CoV-2 virus that causes COVID-19. There are several different methods for conducting a viral test. These tests check samples from the respiratory system, such as using swabs to collect samples from inside your nose. Some tests can be completed in minutes, while others may take a few days to be processed by a laboratory. A list of testing sites in Missouri is available through the Department of Health and Senior Services.

If you test positive:

• A positive test result indicates that the individual is currently infected COVID-19. The testing facility will contact the local health department responsible for your home location, and contact tracers from that department will reach out to you. You will be asked to undergo quarantine/isolation procedures to limit further spread of illness and should limit your exposure to others.

If you test negative:

• If you test negative during a viral test, you were not infected with the SARS-CoV-2 virus at the time of the testing. However, this does not mean that you will not get sick. It is possible that you were early in your infection exposure when the sample was collected, and you could test positive at a different time. In addition, you could possibly become exposed to the virus at a later date and develop the infection at that time.
• A negative viral test result does not mean that you will not get sick later or that you will never be able to spread the virus to others.

3. What is an antibody test?

An antibody test, also known as serology testing, checks a sample of a person’s blood for the presence of antibodies. Antibodies are specific proteins that our body makes to help fight off infections, which means this test can determine if an individual had a previous infection with the COVID-19 virus. At this time, a positive result cannot determine if the individual is currently infected, contagious to others or protected against the virus in the future.

This test can be performed through healthcare providers and laboratories. Speak with your medical provider to see if they offer antibody tests.

4. What do the results from an antibody test mean?

If you test positive:

• A positive test result shows you have antibodies that likely resulted from an infection with SARS-CoV-2, or possibly a related coronavirus.
• It’s unclear if those antibodies can provide protection (immunity) against getting infected again. This means that we do not know at this time if antibodies make you immune to the virus.It’s possible you might test positive for antibodies and you might not have or have ever had symptoms of COVID-19. This is known as having an asymptomatic infection, or an infection without symptoms.

If you test negative:

• If you test negative for COVID-19 antibodies, you probably did not have a previous infection that had gotten better. However, you could have a current infection and you could still get sick and spread the virus if you have been exposed or are exposed in the future.
• It is also possible that it may take a long time to develop antibodies and, in some cases, individuals may never develop antibodies. This could cause a false negative test result.

5. What are the limitations of antibody testing?

Much like the virus itself, we still do not know very much about what the presence of antibodies means for that person. An antibody test cannot tell if you are currently sick with COVID-19. Some people may take longer than others to develop antibodies, and some people may not develop antibodies at all.

We also do not know if the antibodies that result from the SARS-CoV-2 virus that causes COVID-19 will provide someone with immunity from a future infection. Even if antibodies do provide immunity, additional research is needed to determine what amount of antibodies would be needed to protect someone from additional or future infection.

6. Are test materials available in St. Charles County, and how may they be obtained?

A specialized test must be performed to confirm that a person has been infected by the SARS-Cov-2 virus that causes COVID-19. A list of mobile testing sites is available online through the Missouri Department of Health and Senior Services. Call your medical provider or call the St. Charles County’s COVID-19 Information Hotline at 636-949-1899 for information on how to obtain testing. You must call ahead to obtain testing and receive further direction.

For those interested in an antibody test, this must be performed through a healthcare provider or laboratory. Speak with your medical provider to determine if they offer antibody tests.

7. How does St. Charles County utilize test results? Can an antibody test affect the quarantine period for an individual?

When the Department of Public Health receives notification of a positive test result, staff conducts a full investigation to determine when the exposure occurred, what additional contact tracing is needed, and if quarantine is appropriate.

When staff receives a negative test result, that information is kept for statistical purposes. A negative antibody test will not allow someone to be released from their quarantine.

8. How is COVID-19 treated?

There is currently no recommended treatment for those infected with COVID-19. Most people who are diagnosed with the illness will recover on their own by drinking plenty of fluids, resting and taking over-the-counter medications for symptoms experienced. In some cases, individuals may require medical care or hospitalization.

9. Should I take chloroquine phosphate, hydroxychloroquine or other medicines to prevent or treat COVID-19?

At this time, there are no products that are U.S. Food and Drug Administration (FDA)-approved for the prevention or treatment of COVID-19.

Pharmaceutical chloroquine phosphate and hydroxychloroquine sulfate are approved by the FDA to treat specific medical conditions, such as malaria, lupus, and rheumatoid arthritis. Chloroquine phosphate and hydroxychloroquine sulfate, when used without a prescription and supervision of a healthcare provider, can cause serious health consequences, including death. In overdose situations, when used inappropriately or when used in combination with other drugs, these medications can lead to severe toxicity, including cardiac rhythm disturbances such as prolonged QT, severe hypokalemia, cardiovascular collapse, seizures, coma, and death.

10. My question was not listed among these FAQs. Where can I go for additional information?

The CDC is an excellent resource for up-to-date information on COVID-19. Here are FAQs answered on their website.

For additional questions, please call the St. Charles County Public Health COVID-19 Information Hotline at 636-949-1899.

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Highway

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1. Who is responsible for the various roads in the county?

The County Highway Department is responsible for maintenance of public roads in the unincorporated areas of St. Charles that are not under the control of the Missouri Department of Transportation (MoDOT) or the local municipalities. MoDOT controls any lettered or numbered route (Route A, Route DD, Route F, Hwy. 79, Hwy. 94, etc.). The local cities control any roadways within their municipal boundaries.

2. How do I request a new stop sign to be installed in my neighborhood?

Any request for stop signs, no parking areas, traffic calming, or other traffic regulations must be submitted to the County Highway Department, along with a petition that includes adult signatures of residents from at least 15 separate households within the subject subdivision or representing a minimum of 51% of all property owners within one mile of the requested location that support the requested regulation. Once the petition is received, a traffic study will be performed and the results reviewed by the County Engineer to determine if the necessary warrants have been met to justify approval of the request. Any approval that would result in a new or revised traffic regulation will be publicly posted on the County’s website and in two conspicuous places no more than 500 feet from the applicable area of the proposed regulation. Within 60 days of the public notice, the County Executive may forward the County Engineer’s determination to the County Council for placement on the County Council’s Consent Agenda. At that meeting, the County Council shall hold a public hearing on the new or revised traffic regulations. The County Council then decides if the requested regulation shall be approved.

Any petitioner whose petition is denied, or approved with modifications, or any individual who resides within one mile of the requested location who believes himself to be aggrieved by the determination of the County Engineer, may appeal such determination to the County Council within 30 days following notice of the determination of the County Engineer. The appeal shall state in what manner the determination of the County Engineer aggrieves him. Upon receipt of an appeal, the County Council will add a hearing to its agenda in the normal form and fashion. It shall require the affirmative vote of four County Council members to overturn the determination of the County Engineer.

3. When it snows, when can I expect a snow plow to come to my street?

The County has a set procedure for responding to winter storms. In an effort to provide the most benefit for the most motorists, the first priority is to clear the arterial (main) roads first. Once those roadways are properly cleared, the snow removal trucks will move to the main subdivision streets. Attention is then turned to the secondary subdivision streets, and finally the cul de sacs. The actual time it takes to get to a particular street depends on many factors, including the severity of the storm, the type of precipitation, the temperatures, etc. If the conditions warrant, County Highway Department crews will work around the clock, using 12-hour shifts.

4. How do I find out when a project will be complete?

For information about the status of a specific project, please call the Highway Department at 636-949-7305.

5. How do I get a permit to work on the public right-of-way?

Permits to work on the public right-of-way (which includes excavating within the right-of-way for any reason, including replacing a driveway, installing a new pipe, etc.) are required by State statutes. Permits to work in the right-of-way in unincorporated county can be obtained from the St. Charles County Highway Department by calling 636-949-7305. A Highway Department representative can guide you through the process.

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Human Resources

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1. What is the status of my application?

You can check the status of posted job openings by calling our job hotline at 636-949-7320. To listen to the status of positions, press option “5” on the main menu. The hotline is updated weekly, and will provide information regarding currently open positions, positions that have closed but are still pending, and positions that have recently been filled.

2. Can you tell me if you received my application?

Applications are immediately sent to Human Resources once you have hit the “Submit” button. If you are experiencing difficulties, please call 636-949-7320, and a representative from Human Resources will assist you.

3. Why isn’t the application popping up when I click the “apply” button?

When you click “Apply”, the application will come up in a separate window. There are several reasons you may not see the application window. Try the following:

a) Check your pop-up blocker feature to be sure that your browser will allow pop-up windows.
b) Be sure you are using Internet Explorer as your browser.
c) The new window may be covered by an open window from another program. Check the tabs at the bottom of your screen for the application window.

4. I am trying to submit my application, and I do not see the “submit” button - how I do get my application to submit? The application states that I have errors, but I can’t find any?

The errors on the page are most likely related to formatting and the way the system wants certain information entered. Information must be entered exactly as requested by the system. Scroll through the application – the errors will be marked in red text. The most common errors will be found in the salary and phone number sections. Phone numbers should be entered in xxx-xxx-xxxx format, and salaries should include numbers only – do not use text, dollar sign ($), or commas.

5. What is my PIN number?

Your pin number was assigned at the time you submitted your original application, and is comprised of 3-5 digits. If you can’t remember your PIN number, you can click on the email reminder link in the Applicant Login screen. An email will be sent with your PIN number if you have provided a valid email address. Please contact Human Resources at 636-949-7320 if your email address has changed.

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Humane Services

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1. What animals do you currently have available for adoption?

We always have a variety of dogs and cats (and sometimes even have other animals) ready and waiting to go into their forever home. Puppies and kittens are most prevalent in the spring and summer months, but can sometimes be available over the winter months as well. Our adoption program has been so successful that we suggest you come in personally and view the animals available for adoption.

Although we can give you some information on what is available on the telephone, it is very likely that the animal that sounds like the pet you want will be gone when you come in. Some animals are adopted within minutes of being put in the adoption area!

We do get a lot of small dogs and some of our animals are purebred. If you are seeking a specific breed or aged animal, we suggest that you check the shelter as often as you can.

And, once at the facility, you will be asked to complete an adoption application, which will be kept on file for up to 90 days. On this application, you can mark your "Wish List," and we will attempt to contact you should that animal become available. However, please understand that all animals are processed on a first-come, first-served basis.

2. Are you a No-Kill Shelter, and what does this mean?

The St. Charles County Pet Adoption Center is an Open Admission Shelter, which means that we accept authorized stray animals regardless of their adoptability. Owner-relinquished pets are individually assessed based on current shelter resources at the time of surrender. All stray dogs and cats are required by law to be held for a minimum of five business days, and 10 business days if they animal has identification. Once that legal hold time has been satisfied, we make all healthy, behaviorally sound animals available for adoption.

We have a very high adoption rate, but, not all of the animals we take in can or should be adopted to the public. Some dogs and cats come to us with serious health or behavioral problems. For example, dogs that are extremely aggressive to people or that have a history of biting are not made available for adoption.

We do not give adoptable animals a time limit. We make them available for as long as we have space, and as long as they remain physically and mentally healthy. We also work with other area shelters and rescue groups, and have a very active foster parent program, which helps us to place more animals - including those with special needs.

3. How old do you have to be to volunteer at the Pet Adoption Center?

You must be at least 17 years old and have your own transportation to and from your volunteer session. Exceptions to the age requirement may be issued at the discretion of the Division Director. For more information, visit the Application Requirements & Process page. Application Requirements Process Page

4. Can you pay for my vaccines and medical expenses for my sick/injured pet?

We do not pay for animal care, but do offer several low-cost programs. For information, please call 636-949-PETS.

5. What do I do if I've lost my pet?

Please visit our Missing/Found Pets page. Missing/Found Pets Page

6. How does a dog get heartworms and how do I know if they have it?

Canine Heartworm is a blood-borne disease. Mosquitoes feeding on an infected animal pass the infection to other animals that they bite. One bite from an infected mosquito can pass the infection on to your pet. Your veterinarian can test your pet for this deadly parasite and tell you how to protect against it.

7. What causes hot spots on my dog?

"Hot spots" are a self-induced moist dermatitis from trauma when your dog bites and scratches itself in an attempt to alleviate pain or itching. Most cases are from an allergic reaction to flea saliva injected during a bite. Dog breeds particularly susceptible are those with a dense undercoat such as Golden and Labrador Retrievers, Collies, Akitas, Chows, and German Shepherds. The problem is much more common in hot, humid weather and may be related to poor ventilation of the hair coat.

If your pet is suffering from hot spots we would recommend that you visit the veterinarian that you normally go to for regular care or that you establish an ongoing relationship with a veterinarian in your area.

8. Does spaying / neutering make a pet fat and lazy?

Spaying / neutering does not make your pet lazy or fat. Lack of exercise and too much food causes pets to get fat and lazy. Altered animals tend to expend less energy because they roam less, and their food intake may need to be adjusted accordingly.

9. What should I do about a barking dog problem in my community?

The first thing we recommend is to contact the dog's owner directly and to reach a mutual agreement with your neighbor. If you cannot come to an agreement, please call our office at 636-949-7387 and file a report. An Animal Control Officer will contact the owner of the dog to check on the animal, educate the owner and advise them on ways to stop the problem. Unfortunately, a barking dog problem can be difficult to resolve and may require more than one response. Should the issue continue after an Animal Control Officer's visit, please let us know.

10. What should I do if my neighbor's dog runs at-large?

If you know the pet's owner, it's always best to talk to neighbors first regarding potential problems with their pets. They may or may not know that their dog or cat is creating a problem with others. But, if that is not possible, please call the Division of Humane Services at 636-949-7387 and file a report.

An Animal Control Officer will be dispatched to patrol the area and will make contact with the pet's owner to educate them on County ordinances and pet responsibility. If the dog is found at-large by the Animal Control Officer, it may be impounded, and/or the owner may be issued a citation.

11. What should I do if there is a dangerous or threatening dog in my neighborhood?

Any time there is a threat to public safety by an animal, immediately call the Division of Humane Services at 636-949-7387. If a dog or cat has bitten someone or your pet after hours, please call the St. Charles County Sheriff's Department at 636-949-0809.

12. I have discovered a stray or lost pet, what should I do?

The best thing you can do is to bring the stray or lost pet into your local shelter. Shelters are the first place that owners will go to search for lost pets. Most locations keep a lost and found log, which can be checked daily by pet owners. In addition, you should request that the shelter or your veterinarian check the animal for a microchip to help locate the animal's owners.

13. My pet is missing. Can you take my information and call me if it comes in?

Most people will bring any stray pets they find to a nearby shelter to be held for the owner. However, it is very important that pet owners looking for missing pets visit the shelter themselves several times each week to look for their animal. Your description of your pet may be drastically different than the one given by another person, which can add to confusion. And, if it is a mixed breed, it is very likely that another person would not call it by the same breed as you might. If you cannot get to the shelter right away, you should call as soon as possible to file a lost animal report.

14. Is chocolate poisonous to dogs and cats?

Chocolate-related poisoning is one of the most common poisonings seen in veterinary clinics, especially around the holidays. The lethal ingredient, theobromine, is 10 times stronger in baking chocolate than it is in milk chocolate. Since the effects of chocolate poisoning are heart arrhythmias and may not be apparent right away, it is important you contact your veterinarian or emergency clinic right away.

15. My pet has fleas, how do I get rid of them?

Controlling and eliminating an already existing case (PDF) takes a lot of time and effort. The best way to rid your pet of fleas is to see a veterinarian, and follow his instructions closely. A successful flea control program requires treating the indoor and outdoor environment of your pet as well as the pet itself.

There are 4 stages to the flea life cycle: eggs, larvae, pupae (cocoons), and adults. The adult fleas are the only stage of the lifecycle that feeds on the dog or cat. The eggs, larvae, and cocoons are present in the pet's environment. Since only 5% of the fleas are adults, MOST of the flea problem is in the pet's environment.

Therefore, it is important that both the pet(s) and the pets' environment be treated for fleas.

16. How do I stop my cat from scratching the furniture?

You cannot stop a cat from scratching completely, so you need to teach it to scratch only things that you want it to. A scratching post or strategically placed pieces of carpet will give your cat an alternative place to scratch. You might try spraying the targeted areas with catnip or keep a catnip toy nearby. Use an enzyme cleaner to eliminate the cats scent from the areas you want to stop the cat from scratching.

17. What kind of food should I feed my dog / cat?

Cats and dogs are living longer lives today, due in part to completely balanced, high quality foods that we find in the grocery stores, pet stores, and veterinary offices today. The standards for nutrient levels in pet food have been established by the Association of American Feed Control Officials (AAFCO). The standards include recommendations on protein, fat, fat soluble vitamins, water soluble vitamins, and mineral content. Do not feed cat food to a dog, nor dog food to a cat because their nutrient needs are very different. Consult with your veterinarian about specific dietary needs for your pet if you suspect it is overweight, underweight, or not eating right.

18. If I become pregnant, do I have to get rid of my cat?

No, it is not necessary to get rid of a cat because its owner is pregnant. Care should be taken to prevent exposure to Toxoplasma, a disease associated with the handling and consumption of undercooked or raw meat from infected animals, and cats. Of all animals infected, cats are the perfect host for the production of the infectious and resistant Toxoplasma oocysts. The oocysts are released from the cat in its feces. Because the oocysts are not infectious immediately, the risk of infection can be greatly reduced with minimal preventative measures. Avoid changing the litter box if possible.

If you must change it, use rubber gloves. Change the litter box daily, dispose of the litter in a sealed plastic bag, and always wash your hands with soap and water when finished. Try not to raise a lot of dust from the litter as it is changed. Since most cats clean themselves constantly, it is unlikely for them to leave feces on their fur, and it is unlikely that humans will become infected by handling the cat.

19. How do I introduce a new cat to my household that already has a cat?

First, be sure the new cat has been tested negative for Feline Leukemia Virus (FeLV). The key to introducing a new pet is to go slow! Put the new cat in her own room for about a week, this way the two cats can sniff each other under the door. After a week or so, put your cat in the new cats room and let the new cat roam the house. The next step is to let them see each other from across the room or through a tall baby gate you put across the doorway of the new cats room. When they become used to this, let the cats out together supervised. Do not let them together unsupervised, as they could fight and hurt each other. The entire process will probably take about 4 weeks, and even then they might not be buddies but can be in the same room without fighting. Good luck, and remember - patience.

20. I have a wild animal in my yard or home. What can I do?

The Division of Humane Services does not collect wild creatures. However, if the wild animal is trapped, if it appears to be injured or sick, or if it has bitten a human or other animal, please report this immediately to the Division of Humane Services 636-949-7387.

There are many types of wildlife living with us in our community. For the most part, they will leave us alone if we leave them alone. It is important to note that one should never feed a wild animal (except for songbirds), because this can cause many problems in the future for both the animal and people in the community. Please visit the for more information on how to live responsibly with wildlife.

For additional helpful information on living with wildlife, please call the Bi-State Wildlife Hotline at 855-WILD-HELP, Missouri Department of Conservation (St. Charles Office) at 636-441-4554, and Wildlife Rescue at 636-394-1880.

21. There is a dead animal on the street or in my yard. What do I do?

For stray, domestic animals found on private or public property (excluding those within the cities of O'Fallon, St. Charles, St. Peters and Wentzville), please call St. Charles County Animal Control at 636-949-7387. If you discover an animal on a county roadway, please call the Highway Department at 636-949-7305. For animals on State Highways, please call the Missouri Department of Transportation at 888-275-6636. For any deer or animals larger than a deer, regardless of the location, please call the Missouri Department of Conservation at 636-441-4554-

22. I have discovered an injured hawk, owl, eagle, or other bird of prey. What should I do?

Please contact the World Bird Sanctuary at 636-861-1392, which will give you advice as to how this animal should be handled. They also have educational programs.

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Mosquito Control Program

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1. What is the primary goal of the mosquito control program?

The goal of the St. Charles County Division of Environmental Health and Protection's Mosquito Control Program is to decrease the number of disease-carrying pests that present a risk to the general population. We target breeding sites that harbor larvae and spray during evening hours for flying adult mosquitoes. In addition, we educate residents on the importance of eliminating potential breeding sites around their community.

2. What method does St. Charles County use to treat mosquitoes?

There are many products that control mosquitoes, with varying levels of effectiveness and impact on the environment. The primary treatments that the Division of Environmental Health and Protection employs are Kontrol 4-4 for adult insects and Bacillus thuringiensis (Bti) and/or Bacillus sphaericus (Bsp) for larvae.

3. How is PERM-X UL 4-4 used in mosquito control?

A mosquito goes through four distinct stages during its life cycle: egg, larva, pupa and adult. PERM-X UL 4-4 is an adulticide, which means that it affects mosquitoes in the adult life cycle only. Mosquito control programs typically apply treatment by use of an aerosol sprayer, and St. Charles County utilizes a truck-mounted method fashioned with an ultra-low volume (ULV) sprayer. We choose to apply this treatment during the late evening/night hours, when mosquitoes are most active and pollinators are most inactive. ULV sprayers dispense very fine aerosol droplets that contain small quantities of active pesticide ingredients that stay aloft and eliminate mosquitoes on contact. The application area extends almost 300 feet from the vehicle — so even though spraying may be done from the street; it is designed to reach backyard areas. St. Charles County began using PERM-X UL 4-4 for insect treatment in 2023.

4. What are Bti and Bsp, and how is it used in mosquito control?

The most effective methods of mosquito control are to eliminate stagnant water where larvae can develop and applying larvicide to targeted locations. After determining that standing water is contaminated with mosquito larvae, staff uses Bacillus thuringiensis (Bti) and/or Bacillus sphaericus (Bsp) to inhibit development. Bti and Bsp are, commonly applied with ground corn or a silica-based granule that are ingested by the larvae. When that happens, the bacteria that eat away the stomach and intestines of the larvae, killing them before they further develop into pupae and adults. Although very effective on the mosquito larvae, this process causes no harm to people or other mammals, and is non-toxic to all aquatic organisms.

5. Does PERM-X UL 4-4 pose a risk to human health?

With any pesticide or chemical application, caution must be exercised in accordance with the manufacturer's suggestions to ensure safety. St. Charles County employs public pesticide applicators that are certified by the Missouri Department of Agriculture. The chemicals we apply are carefully diluted, and our machines are calibrated daily to ensure the most effective distribution of pesticide during our control efforts. When truck drivers pass outdoor residents, they turn off the spray apparatus. While the generator may still be running, the sprayer does not disperse chemicals near people.

6. What can I do as a resident to help control mosquitoes in my community?

The best way to cut down on mosquitoes is through water management. If you have any standing water on your property, you can limit habitat and breeding areas by filling in low spots that hold water or by observing proper drainage management. Common breeding areas in many yards are buckets, unused tires, gutters, bird baths, trash piles or other objects that can hold water for a week or longer. Additionally, if you have a lake or pond on your property, a common tool to limit mosquito growth is the use of a fountain or water agitator.

Reducing the mosquito population is a team effort. If you notice potential larvae habitat or have other mosquito-related concerns, please call our office at 636-949-1800 or complete our online form to alert us to potential problems. A common question that you may be asked after this complaint is "Are the mosquitoes biting?" While this may seem to be a strange question, by asking it our staff can best determine which treatment to apply and when. Only female mosquitoes bite, and it may take up to two extra days for females to emerge versus male mosquitoes.

To protect yourself while outside, please apply a mosquito repellent containing DEET, picaridin, IR 3535 or oil of lemon eucalyptus.

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Mosquito Repellent

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1. Why should I use insect repellent?

Insect repellents help people reduce their exposure to mosquito bites that may carry potentially serious viruses, such as West Nile Virus, and allow them to continue to remain active outdoors throughout the year.

2. How does insect repellent work?

Female mosquitoes bite people and animals because they need the protein found in blood to help develop their eggs. Mosquitoes are attracted to people by skin odors and carbon dioxide from breath. Many repellents contain a chemical N1N-diethyl-m-tolumide (DEET), which has been proven to repel mosquitoes and other insects (but does not kill them).

3. Are non-DEET repellents effective?

Yes. Insect repellents containing picaridin, IR3535 or oil of lemon eucalyptus are recommended by the Centers for Disease Control and Prevention and have been shown to be effective against biting insects.

4. Which repellent should I use?

Insect repellents contain DEET, picaridin, IR3535 or oil of lemon eucalyptus, which are effective in repelling pests. 

One thing to look for in your product is its effectivity time. A longer effectivity means fewer applications are necessary.

5. When should I use insect repellent?

Apply repellent whenever you are going to be outdoors and at risk for being bitten by mosquitoes or other insects.

6. How often should repellent be re-applied?

For best results, follow the directions on the product you are using. Sweating, perspiration or getting wet may mean that you need to re-apply more frequently. Repellents containing a higher concentration of active ingredient generally provide longer-lasting protection.

7. Should I wear repellent while indoors?

Probably not. If mosquitoes are biting you while indoors, there are probably better ways to prevent this than wearing repellent while inside. Check windows and screens for holes that are allowing insects into your building, or add these screens if your home does not have them. In some areas of our region, there are community programs to help those who may need assistance with this.

8. Are insect repellents safe for me and my family?

Yes, products containing DEET, picaridin, IR3535 and oil of lemon eucalyptus are safe to use according to product directions. A great deal of testing has been completed by the U.S. Environmental Protection Agency and other groups to ensure safety of these products.

9. What are some considerations to follow when using insect repellent products?

Always follow the manufacturers’ instructions when using these products. In general, use enough repellent to cover exposed skin and clothing; it is not necessary to apply repellent to skin under clothing. Do not apply repellent to cuts, wounds, irritated skin or open sores. After returning from outdoor activity, wash treated areas with soap and water. Do not apply aerosol products directly to your face – spray into your hands and rub onto the face (avoiding mouth and eyes), and then wash hands. Do not spray in enclosed areas or near food.

10. How should insect repellent products be used on children?

Parents should choose the type and concentration of repellent to be used based upon the length of time that a child will be outdoors. For more information, speak with your personal medical provider or visit the American Academy of Pediatrics website.

It is recommended that insect repellent not be applied by children themselves. For application on and around the face, an adult should apply repellent to his/her hands and then put onto the child.

11. Are there risks to using insect repellents?

Use of these products may cause skin reactions in rare occasions. If you experience a reaction to these products, discontinue use and contact your local poison control center (or call the national hotline at 1-800-222-1222).

12. Are insect repellents safe for pregnant or nursing women?

There are no reported adverse events following the use of repellents containing DEET, picaridin, IR3535 or oil of lemon eucalyptus in pregnant or breastfeeding women. If you have questions, please consult your personal medical provider.

13. Where can I get more information about repellents?

For more information about using insect repellents, please visit the Centers for Disease Control and Prevention or the Environmental Protection Agency.

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Municipal Court

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1. How do I get information about the fine/cost of a violation?

Fine information is located in the fine schedule for traffic violations document on the Municipal Court’s home page. Information also may be obtained by calling the court directly at 636-949-1833.

2. How do I find out my court date or if I have a continuance?

Court date information is available at courts.mo.gov/casenet or by calling the court directly at 636-949-1833. Case.net

3. What forms of payment does the Municipal Court accept?

In person, we accept cash, check or money order. Credit/debit cards will be taken online at Traffic Payment.com or by phone at 1-800-444-1187. Traffic Payment.com

4. How do I get information about a particular violation?

Call the court directly at 636-949-1833.

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Parks and Recreation

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1. What comes with a facility reservation?

This is dependent on the facility. Please visit our Find a Park page to see the facilities and amenities at each park. Find a Park Page

2. What are upcoming events, programs, and activities, and how do I sign up?

View and register for events online or by calling 636-949-7535 Monday-Friday, 8 a.m. to 5 p.m. 

3. How do I sign up to volunteer?

Interested volunteers should call the St. Charles County Parks and Recreation Department at 636-949-7535 or email us at parks@sccmo.org. You can also download a volunteer brochure from our website and mail the completed application inside to:

St. Charles County Parks and Recreation Department
Attention: Volunteer Coordinator
201 N 2nd St. – Suite 510
St. Charles, MO 63301

4. What is required of me if I want to volunteer?

Volunteers are our greatest gift! You donate your time and talent at your convenience and on your own schedule. Interested volunteers need to fill out an enrollment form and sign the volunteer agreement form. Once the registration forms are processed, they are an official volunteer. To confirm the process, the volunteer will receive an email welcome letter with more information about their supervisor, setting up their schedule and learning about upcoming park projects. Learn more by visiting our Volunteers & Sponsorships page. Volunteers & Sponsorships Page

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Public Administrator

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1. Is the Public Administrator the same person as the County Administrator?

No. The Public Administrator is appointed by the Probate Court as Guardian and Conservator for individuals who are unable to care for themselves and handle their own finances.

2. Will the Public Administrator file a Petition for Appointment for Guardian and Conservator for another person to be appointed?

No, the County Counselor represents the Public Administrator’s office and can only file for the Public Administrator of St. Charles County to be appointed.

3. How can the Public Administrator be appointed to be Guardian and Conservator for my family member?

Family members should contact an attorney to file the Petition for Appointment of Guardian and Conservator. They can request the Public Administrator to be appointed.

4. How can I tell if someone needs a guardian?

The individual’s doctor may make the recommendation, or, if the individual is in the hospital it may be the social worker.

5. Where should the Petition for Appointment of Guardian and Conservator be filed?

The petition should be filed in the individual’s county of residence, with some exceptions.

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Public Health

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1. Do you accept credit cards?

Along with cash and checks made payable to St. Charles County Government, the Department of Public Health accepts payment for selected services using VISA, MasterCard or Discover.

In addition, online payments of birth/death records may be ordered with a credit card at an additional cost using a third-party vendor.

2. How do I obtain a birth certificate, and can I get a passport from you?

Visit our Vital Records page for details about birth/death records. Visit our U.S. passport page to learn about first-time applications of passport books or cards.

3. Can I get primary care health services at your department?

We do not offer health care services at our department. We do offer immunizations and STD testing/treatment/prevention. Division of Health Services

4. How do I obtain a food license?

Please visit our Food page for further information.

Food Page

5. What is the primary goal of the St. Charles County mosquito control program?

The goal of the St. Charles County Division of Environmental Health and Protection's mosquito control program is to decrease the number of disease-carrying pests that present a risk to the general population. We target breeding sites that harbor larvae and spray during evening hours for flying adult mosquitoes. In addition, we educate residents on the importance of eliminating potential breeding sites around their community.

6. What are some basic facts about St. Charles County's recycling centers?

Visit our Recycling page to learn more.

7. What animals do you currently have available for adoption?

We always have a variety of dogs and cats (and sometimes even have other animals) ready and waiting to go into their forever home. Puppies and kittens are most prevalent in the spring and summer months, but can sometimes be available over the winter months as well. Our adoption program has been so successful that we suggest you come in personally and view the animals available for adoption.

Although we can give you some information on what is available on the telephone, it is very likely that the animal that sounds like the pet you want will be gone when you come in. Some animals are adopted within minutes of being put in the adoption area!

We do get a lot of small dogs and some of our animals are purebred. If you are seeking a specific breed or aged animal, we suggest that you check the shelter as often as you can.

And, once at the facility, you will be asked to complete an adoption application, which will be kept on file for up to 90 days. On this application, you can mark your "Wish List," and we will attempt to contact you should that animal become available. However, please understand that all animals are processed on a first-come, first-served basis.

8. What should I do if my pet is lost?

Please visit our Missing/Found Pets page.

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Public Health - Division of Environmental Health and Protection

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1. I am a current restaurant owner and I have a question, whom should I contact?

Visit our Permanent Food Establishment web page or call 636-949-1800.

Food Safety and Establishment Inspection FAQ

2. I am hosting a temporary event involving food and I have a question, whom should I contact?

Please visit our Temporary Food Events & Farmers Markets page.

Temporary Food Events & Farmers Markets Page

3. When is a license needed to sell products at a Farmers Market?

A farmers market, temporary food establishment or mobile food unit license is required for vendors at farmers markets who handle, prepare or serve:

• Meats (Product must also be USDA or Missouri Department of Agriculture certified, properly labeled and packaged, safely transported and held at required temperatures)
• Fish and fowl must be properly labeled, have all required state or federal permits and be transported and held at proper temperatures
• Open food products (cut fruits or vegetables, unpackaged foods, etc.)

The above item list is not all-inclusive, because it would be impossible to imagine all the items that a vendor may wish to serve. Vendors unsure of whether or not serving their goods at a Farmers Market may require a food license should call 636-949-1800 for assistance.

Please note that, any person engaged in the business of operating a food establishment without a license as required by the St. Charles County Food Code shall be subjected to a fine of $500 for each offense. Section 8-601.11.

A license is not required for vendors who serve:

• Whole, uncut produce (fruits and vegetables)
• Prepackaged foods that are not considered potentially hazardous
• Nuts in the shell
• Jams, jellies, apple butter and honey (as long as they’re properly labeled)
• Baked goods (as long as they do not include potentially hazardous products, are properly labeled and are sold by the person or farm that baked them)
• Whole eggs (must have a Missouri Department of Agriculture Egg Permit and hold eggs at 41 degrees F or less)

4. What are some basic facts about St. Charles County's recycling centers?

Visit our Recycling page to learn more.

Recycling Centers Page

5. What is the primary goal of St. Charles County's mosquito control program?

The goal of the St. Charles County Division of Environmental Health and Protection's mosquito control program is to decrease the number of disease-carrying pests that cause a nuisance to the general population. We target breeding sites that harbor larvae and spray during evening hours for flying adult mosquitoes. In addition, we educate residents on the importance of eliminating potential breeding sites around their community.

6. Where may I obtain a private water supply test kit, and how much do they cost?

The test kits for private drinking water supplies are available at our office, during regular business hours. There is no charge for the kit itself, however the state laboratory will bill you $10 for the completed analysis.

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Public Health - Division of Health Services

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1. Do I have to make an appointment?

Appointments are required for all services (except those involving vital records and the passport program). Please consult the Division of Health Services program sections for more information.

2. Do you accept credit cards?

Effective June 2016, the Department of Public Health accepts payment for selected services using VISA, MasterCard or Discover. In addition, online payments of birth/death records may be ordered with a credit card at an additional cost using a third-party vendor.

3. What do I need for ID?

Please see the Immunizations, Lab Services and Women, Infants and Children (WIC) pages under the Division of Health Services website for information specific to those programs.

4. Do you give shots for children, adults, or both? How much do these shots cost?

Yes. Please visit our Immunization Clinic page for details.

5. How do I know if I have the flu?

It is very difficult to distinguish the flu from other viral or bacterial causes of respiratory illnesses on the basis of symptoms alone. A test can confirm that an illness is influenza if the patient is tested within the first two to three days after symptoms begin. In addition, a doctor's examination may be needed to determine whether a person has another infection that is a complication of influenza.

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Recorder of Deeds

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1. Does the Recorder of Deeds office offer blank forms or templates?

No. Most office supply retailers have forms or you may find forms on the Internet.

2. Can your office prepare my documents?

No.

3. What are the recording requirements and fee schedule?

Visit the Land Records page for more details.

4. What do I need to apply for a marriage license?

Please see our Marriage Licenses page.

5. Can you search for land records by address?

No, that can be done in the Assessor’s office. You can search our records by name or legal description in our online records site.

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Smartt Field Airport

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1. What are the phone numbers for the Fixed Base Operators (FBOs)?

• Experimental Aircraft Association: 636-250-4257
  
• Commemorative Air Force: 636-250-4515
  
• Skylink Aviation: 636-250-4121
  
• St. Charles Flying Service: 636-946-6066, 800-447-6066

2. What hangars are available for rent and what are the rates and rental terms?

The St. Charles County Airport is home to 92 T-hangar aircraft storage hangars. All are equipped with electric bi-fold doors, electric outlets and overhead lights and paved floors and will easily accommodate single-engine aircraft or small twins. Sizes range from approximately 1,200 square feet to 1,600 square feet. Rental rates vary from $193 to $265 monthly, utilities included. Rentals can be monthly or annual. Call for availability.

3. What are the tie-down rates?

Nightly tie-down rates for single-engine aircraft are $5, or $35 monthly; for twin engine aircraft, rates are $7 nightly or $50 monthly.

Section 620.015

4. What runways are available?

Runway 18-36, asphalt, 3,800’ x 75’, REIL’s, VASI’s & PAPI’s; 12,500 pound single-wheel weight-bearing capacity Runway 9-27, asphalt, 2,000’ x 75’, 12,500 pound single-wheel weight-bearing capacity. Both runways are equipped with pilot-controlled lighting and directional and location signage.

5. What are the terminal/administration hours and amenities?

Hours are 8 a.m.–4:30 p.m., Monday–Friday, except holidays. The terminal has a conference room, pilots lounge, public Wi-Fi and banquet meeting room available.

6. How do I reach airport maintenance?

Airport maintenance can be reached at 636-949-1829. 

7. How do I obtain weather information?

Weather can be accessed on the Automated Surface Observation System at 636-250-4590, radio 118.75.

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Smoke Free Air Act

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1. What is the Smoke-Free Air Act of 2018?

The Smoke-Free Air Act of 2018 prohibits smoking within all enclosed public places in St. Charles County, including, but not limited to, places of employment, hotels, commercial vehicles and restaurants,unless the establishment meets an exemption. Municipal ordinances may be stricter than the County ordinance.

2. How can I file a complaint about smoking in a public facility?

Complaints can be filed online by clicking SUBMIT A COMPLAINT and following the prompts.

3. As a business owner, what do I need to do to comply with the Smoke-Free Air Act of 2018?

Business owners must take steps to prohibit smoking in public spaces by:

• Clearly and visibly posting “No Smoking” signs or the international “No Smoking” symbol in the establishment.
• Clearly and visibly posting at every entrance a sign stating that smoking is prohibited.
• Removing all ash trays from any area where smoking is prohibited.
• Posting on every vehicle used for the business a sign that’s visible from the exterior of the vehicle stating that smoking is prohibited.
• Training staff on what to do if they see someone smoking.
• Asking smokers to please stop smoking inside the facility.
• Asking customers to leave if they refuse to comply.

4. My business is not a restaurant. Does this ordinance affect me?

Yes, smoking is now prohibited in all public places within St. Charles County, including places of employment, unless the establishment meets an exemption.

5. Are there exemptions to the Smoke-Free Air Act of 2018?

Yes, there are 10 exemptions to the Smoke-Free Air Act of 2018. To review these exemptions, please see St. Charles County Ordinance No. 18-070.

6. What is the outdoor 15-foot rule?

Smoking is prohibited in an outdoor are within a distance of 15 feet from entrances, operable windows, and ventilation systems of public enclosed spaces.

7. When did the Smoke-Free Air Act of 2108 take effect?

While passed by voters on Nov. 6, 2018, the ordinance did not take effect until Nov. 20, 2018 when the vote was certified by the St. Charles County Election Authority. Enforcement of the ordinance began on Jan. 28, 2019.

8. I live in a residential facility. Can I smoke there?

If the city or building owner allows it, yes, but only within the living quarters of the residence, per exemption number 8. However, smoking is not allowed in common areas of a residential facility, or within a residence used for child care, adult day care, as a group home, or health care facility.

9. Is smoking allowed in a gazebo or pavilion on my public property?

As long as the area is fully open to fresh air, smoking is permitted in these settings. However, if the area is bounded on more than two sides by walls, doorways or windows — regardless of these items being open or closed — then it is to be considered an enclosed public space. Smoking is prohibited within any enclosed public spaces.

10. Who will enforce the Smoke-Free Air Act of 2018?

The Department of Public Health will check for compliance of the ordinance when performing mandated inspections of licensed establishments. The department will investigate complaints, and, along with local law enforcement and fire departments, will enforce this ordinance.

11. Are there penalties for a violation of the Smoke-Free Air Act of 2018?

Penalties related to violation of this act will be enforced beginning Jan. 28, 2019, and are as follows:

• A person found guilty of smoking in an area where smoking is prohibited by this ordinance will receive a fine of $50.
• Owners/operators/managers who fail to comply with this ordinance are subject to fines of $100 for the first offense, $200 for the second offense and $500 for each additional offense within a one-year time period.

12. I'm receiving push-back from my employer for trying to abide by the smoking ordinance. What are my rights?

The ordinance is clear, stating:
“No person or employer shall discharge, refuse to hire, or in any manner retaliate against an employee, applicant for employment, customer, or resident of a multiple-unit residential facility because that employee, applicant, customer, or resident exercises any rights afforded by this Section or reports or attempts to prosecute a violation of this Section. Violation is a misdemeanor, punishable by a fine not to exceed $1,000 for each violation.”

13. Do the cities of O'Fallon and Lake Saint Louis already have smoking bans in place?

Yes, smoking-related ordinances exist in some St. Charles County municipalities and can be more stringent than County ordinance. Review individual municipality ordinances for specifics.

14. What damage do smoking and secondhand smoke cause?

According to the Centers for Disease Control and Prevention, smoking is the leading cause of preventable death worldwide, with harms found in nearly every body organ from smoking. Tobacco smoke contains a mix of more than 7,000 chemicals, of which approximately 70 are recognized to cause cancer. Cigarette smoking is responsible for nearly 500,000 American deaths each year, including more than 41,000 deaths from secondhand smoke exposure.

15. I would like to quit smoking. Are there resources to help me?

The Missouri Tobacco Quitline is a free service available 24-hours a day for residents who want to quit smoking. For information, please call 1-800-QUIT-NOW (1-800-784-8669). Additional assistance is available through the American Lung Association.

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Temporary Food Establishments

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1. What is a temporary food establishment?

A temporary food establishment is one that operates for a period of no more than 14 consecutive days in conjunction with a single event or celebration. Special events — such as the Festival of the Little Hills, Oktoberfest, the St. Charles County Fair, parish picnics and others — require temporary licenses. Also in this category are fundraiser-type activities like church suppers, community barbecues and small food stands.

2. Do I need a license to operate a temporary food establishment?

All organizations operating a temporary food establishment are required to obtain a license from the Division of Environmental Health and Protection. All applications for a temporary food establishment must include a Commissary Agreement. There may be a fee required along with this license, although some organizations are exempt. Please complete the Temporary Food Facility License Application. Please call 636-949-1800 if you have questions.

3. What type of food products may be sold at a temporary food establishment?

Most types of food products may be prepared and sold or distributed at a temporary food establishment — provided that the ingredients are obtained from an approved, commercial source. The food must be prepared entirely on-site or at a commercial food establishment (the home preparation of food is prohibited). In addition, the distribution site must contain enough hot and/or cold food holding equipment to store the food product at a safe temperature at all times. The division may restrict certain potentially hazardous foods from distribution at temporary food establishments.

4. What is a potentially hazardous food product?

Any food that is natural or synthetic that requires temperature control because it is in a form that is capable of supporting:

• The rapid and progressive growth of harmful organisms that could lead to infections or other toxigenic microorganisms
• The growth and toxin production of Clostridium botulinum
• In raw shell eggs, the growth of Salmonella enteritidis

5. Where can we store and prepare food for our temporary food establishment?

Food and supplies used in a temporary food establishment cannot originate (be stored, prepared, etc.) from a private home, a room used as living or sleeping quarters, or an area directly opening into a room used as living or sleeping quarters.

6. What is a Commissary, and what is the necessity for having one?

A commissary is a base of operation for temporary food establishments and mobile food facilities. Commissaries are necessary because most of these establishments are not equipped to be fully self-sustaining.

Some of the issues are:

• Cleaning and sanitizing of utensils (to ensure a high standard of food safety, all utensils must be washed, rinsed and sanitized)
• Proper disposal of wastewater
• Food storage (Food may only be stored in a licensed and/or inspected food establishment. The St. Charles County Food Code does not allow food to be stored in private homes.)
• Fresh water source (Only fixed food establishments that have a current operating license are approved as a source for fresh, potable water. In certain cases, temporary food establishments or mobile food facilities may be required to purchase additional units of bottled water for their food preparation needs.)

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Transportation

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1. What are the county’s long range plans and how will it impact abutting properties?

The County’s long range road plan includes various projects needed to reduce congestion and improve roadway safety. A copy of the County’s 3-year Transportation Improvement Plan, includes projects already approved for construction. The county’s Thoroughfare Plan provides a big picture view of projects that may be needed to support additional travel in St. Charles County due to the construction for new subdivisions, retail centers, and other attractions. Both plans are available on the Transportation page.

2. Can I have access to traffic count data?

Yes, please see the GIS Traffic Count map. GIS Traffic Count Map

3. Who do I contact about a malfunctioning signal?

Please call 636-949-7490, or e-mail transportation@sccmo.org to report a malfunctioning traffic signal in St. Charles County.

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Vital Records

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1. Where do I go to apply for a birth / death certificate?

You can apply for one at the St. Charles County Department of Public Health. You can call us at 636-949-7558.

An application (PDF) for a copy of a birth or death certificate may be downloaded and brought to the health department. Applications are also available at the health department during business hours. For an additional convenience fee, you may complete the application online and have it delivered to your home.

2. Can I apply for a U.S. passport through the St. Charles County Department of Public Health?

Yes. American citizens can apply for first-time U.S. passport books or cards through the
Division of Health Services.

3. When can I apply for a birth / death certificate?

In-person applications are processed from 8:30 a.m. to 4:30 p.m., Monday through Friday (except holidays and special occasions).

4. Who can request a birth or death certificate?

For privacy purposes, the following individuals are the only permitted persons that are able to request a birth or death certificate:

• Registrant - This is the primary person named on the vital record
• Immediate family member - This includes wife, husband, son, daughter, mother, father, brother, sister, grandmother, grandfather, grandchild, aunt, uncle, niece, nephew and in-law (This does not include cousins).
• Legal guardian - This includes includes guardian who shows guardian paperwork, foster parent who furnishes custody papers, and step-parent (Please bring your guardianship papers).
• Legal representative - This includes an attorney acting on behalf of the registrant or family.

5. What should I bring to apply for a birth / death certificate?

To obtain a birth or death record, please bring your form of payment (cash, check or money order) and a photo identification (such as a driver's license or passport). If you do not have a photo ID, you may also present at least two alternate forms of identification. These alternate identification items must display the applicant's name and the name of the organization issuing the document (an example would be a utility bill with your current address).

6. How much does it cost to obtain a birth certificate?

Birth certificates are $15 per certified copy. Payments can only be made using cash, check or money order. Checks and money orders must be made payable to St. Charles County Government. Cash will not be accepted for mailed applications. For an additional convenience fee, you may complete the application online and have it delivered to your home.

7. Where do I go for information on obtaining certificates for births or deaths that occurred outside of Missouri?

For information on obtaining vital records from U.S. states and territories other than Missouri, please visit the Centers for Disease Control and Prevention website.

8. When the parents are not married, can the father’s name be placed on the certificate?

The hospitals have forms that must be completed and signed by the father. The completed form must be sent to the state by the hospital with the certificate of birth. To add the name at a later date, please call 573-751-6378 for assistance.

9. How do I register a home birth?

A special form must be filed with the registrar in the county in which the birth occurred. The form must be completed correctly, signed by persons with knowledge of the birth, and be notarized before being submitted to the state. It is best to ask for assistance in filling out the form.

10. How can I correct or change a birth or death record?

The legal department of the Missouri Department of Health, Bureau of Vital Records must be contacted for assistance.

• For birth records, call 573-751-6387.
• For death records, call 573-751-6374.
• For adding a father's name to a birth record, call 573-751-6378.
• For processing an adoption or legitimation, call 573-751-6385.

11. What is a notary public, and where can I find one?

A notary public is a public officer that has been given the authority to witness the signature of and authenticate certain documents. These individuals can typically be employed in government offices, financial institutions, libraries, post offices and some law offices.

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Water

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1. Where may I obtain a private water supply test kit, and how much do they cost?

The test kits for private drinking water supplies are available at our office, during regular business hours. There is no charge for the kit itself, however the state laboratory will bill you $10 for the completed analysis.

2. What will the lab be testing my water to discover?

Used for determining the bacteriological quality of drinking water is a standard coliform test. Coliform organisms are bacteria that live in the intestinal tracts of humans and all other warm-blooded animals. Because these bacteria are present in both human sewage and surface water drainage, they are useful as indicators of water system contamination.

3. How do I take the test?

An information sheet outlining the proper use of the kit will be included with the package. Please read these instructions completely before beginning your test.

You will want to locate a single, cold-water, interior faucet — preferably, the sample tap off your pressure tank — to draw your sample. If you have a water softener, you will want to use a faucet before the unit, or take it off-line while drawing your sample. Exterior frost-proof faucets are not suitable for sample taking, as they cannot be adequately disinfected. Do not use mixer-type faucets, such as those found in your kitchen or bath, as they too cannot be disinfected before sampling. Even in new homes with PVC water lines, the laundry connections will typically be brass and are often the best sampling choice.

After locating an appropriate sample faucet, follow these steps to collect your sample.

1. Disconnect any hose or other device that my be attached to the faucet.
2. Place a bucket underneath the faucet to prevent water from spilling onto the floor.
3. Run the water momentarily to flush out any debris which may have accumulated in the spout.
4. Using a propane torch or a long butane lighter (such as those used for lighting grills and fireplaces) flame the opening of the faucet for 10-15 seconds. (Caution: Do not apply heat to a plastic faucet.) This will kill any bacteria that might be in the spout. (Be Careful to flame only the opening area and do not exceed 10 to 15 seconds! Doing otherwise might cause a fire.)
5. Briefly allow the water to run into the bucket, cooling the spout and assuring fresh water will be drawn.
6. Twist open the lid of the sample bottle, without touching the inner surfaces. You may notice small droplets of liquid in the bottle. This is normal and should not be washed out. It is a chemical necessary to providing an accurate sample.
7. Fill the sample bottle up to the fill line, then replace the cap.
8. Once you have drawn your sample, fill out the paperwork included with the test kit; include your name, address, the time and date you draw the test, and the sample number written on the side of the bottle. Enclose this sheet with your sample and seal the box using the mailing label provided.
9. You may either mail the sample yourself using the United Postal Service's Priority Mail, or you may return the sample to our office where it will be picked up by a courier. In either instance, the lab must receive the sample within 48 hours, or it will be refused. To prevent this, we recommend that you draw your sample on a weekday, no later than Wednesday. If you choose to utilize our courier service, the samples must be brought to the Division of Environmental Health and Protection no later than 1 p.m.

The sample reports will be mailed to you, usually within 10 days. If you do not receive your results within 2 weeks, contact the Missouri state lab at 573-751-3334.

4. My water sample report came back "Unsatisfactory". What does that mean?

An "unsatisfactory" test result means that your sample contained coliform bacteria. You should not drink water that has been reported by the laboratory as "unsatisfactory".

5. Is this serious?

Many homeowners are shocked to find that their water test comes back as unsatisfactory. They will often remark that they have been drinking the water for years without adverse affects. Before assuming the worst, take a few moments to consider the situation.

First, remember that the coliform bacteria which the lab test detects are usually harmless bacteria that are found practically everywhere in our environment. They are present in dust, carried by insects, and can be introduced to your water supply through routine well and well pump maintenance. In the majority of circumstances, contamination is an isolated occurrence due to one of several easily remedied situations. Serious contamination occurs relatively infrequently.

Ask yourself some questions concerning the history of your water system:

• Is this a newly drilled well? Occasionally a new well will require several consecutive disinfections before all the residual bacteria are removed.
• Have you had any repairs made on your well, pump or cistern? Normal dirt and debris carried on the equipment and hands of well drillers or repairmen will contain coliform bacteria.
• Did you experience a water line break in the winter due to freezing, for any other reason in the recent past? Bacteria can enter the system any time there is a break.
• Is the well cap seal in good repair, or has the well cap or cistern cover been removed for any reason? Dirt and insects that carry bacteria can easily enter a well or cistern through damaged seals, or when the covers are removed. The well vent should be covered with a small mesh screen to prevent the entrance of insects. If there are problems with any of these, contact your well driller for repair or replacement.
• Is this a driven or sand-point well? Shallow wells typically draw their water from surface water supplies and are often contaminated. Wells may also become contaminated during periods of heavy rain or flooding. These wells cannot be disinfected using the methods outlined below. You must pump the well out for an extended period of time, generally for 12 hours or more. Wait several days and then re-sample.

6. What will we need to do to take care of this situation?

A contaminated well can be disinfected using chlorine, either in the form of regular household bleach (do not use a formulation which includes any type of fragrance), or the use of 70% sodium hypochlorite swimming pool chlorine tablets (do not use any tablets which contain stabilizers).

Caution: Chlorine is a highly corrosive chemical, especially in concentrated form. Read labels and always use proper safety precautions:

• Wear safety goggles, rubber gloves, and an apron to protect your clothes from splash.
• Always work in a well-ventilated area.
• Never mix chlorine with other chemicals or detergents. Chlorine can mix with these products to form a highly dangerous gas.

While there are formulas for determining the precise amount of chlorine to use for disinfection, many homeowners do not know the depth of their well, making calculations difficult. One gallon of household chlorine bleach or 1 pound of chlorine tablets will adequately disinfect the average well in our area. If you have an extremely deep well, over 600 feet, you may use an extra half gallon of bleach, or ½ pound of tablets. Chlorine tablets are preferable for wells over 400 feet, where they will sink to the lower depths more readily.

After removing your well cap or cistern cover; use the following procedure to disinfect your well:

• In a plastic 5 gallon bucket, mix the liquid bleach with water and pour the solution into the well. If using tablets, pour them down the sides of the well. Replace the well cap or cistern cover.
• Inside your home, run all the water faucets, showers, bathtubs, laundry connections and flush all toilets until you begin to smell chlorine. For deeper wells, you may wish to place a garden hose that has been connected to 1 of your outside faucets into the well and recirculate the water for 2 hours. This will help to mix the chlorinated water deeper into the well.
• When you begin to smell chlorine, shut off all the water and allow the chlorinated water to stand in the pipes for at least 12 hours or overnight.
• After twelve hours have passed, or the next morning, you will need to flush the water system until the chlorine smell and taste is gone. If you are on a septic system, do not allow the water to run into your drains or it will kill the bacteria in your septic tank, which help to break down waste. Instead, run the chlorinated water through a garden hose into a ditch or storm drain. Avoid running it onto grass or ornamental shrubs or flowers.

7. How soon after disinfection should I take a follow-up sample?

Allow several days to pass before taking your next sample. Sampling too close to disinfection may produce inaccurate results.

8. My sample came back "unsatisfactory" again. Now what do I do?

Don't give up after one, or even two bad samples. Sometimes several disinfections are required to overcome a particularly heavy contamination. However, if you continue to get unsatisfactory results it will be necessary to examine your system for serious problems.

9. What types of problems can cause on-going contamination?

Broken or cracked water lines can allow contamination to enter the system. A plumber can help analyze your water system and check for leaks or breaks. The well casing may be cracked or broken, allowing surface waters to enter your well. These surface waters may contain coliform bacteria that are causing contamination. A qualified plumber or well driller can repair or replace your well casing. Septic effluent from your field or that of a neighbor may be running too close to your well. Current county ordinances prohibit septic fields from being placed within 100 feet of a well. However in some cases wells and/or septic systems were installed before current regulations were in place, or were not installed with the proper permits. Other possible sources of contamination may include run off from a barn, pasture or stable or an underground fracture or shift of the surrounding rock.

10. My water system and septic system have been examined and we could not find the source of contamination. What can I do to assure a safe water supply?

If a public water supply is readily available, you may be able to connect to it. There will be a tap on fee and a plumber will have to install new water lines to your home. After connection you will pay a monthly water bill. Contact the water district office that services your area.

You may install a home water purification system such as an UV light treatment system or an automatic chlorinator. A web search using such key words as: water, treatment, system, private, well, UV light, and chlorination will result in many options, which you will want to evaluate according to initial cost, maintenance and repair, and resale value. The public library may have books and articles related to this topic. Once you've finished your research, find a water treatment company or plumber who can install the system you've chosen.

11. My water smells awful, almost like rotten eggs! Why is that?

Your water and rotten eggs have something in common: sulfur. This commonly occurring mineral is contained within egg yolks, and it occurs naturally in large underground deposits scattered throughout our area. As water passes through these sulfur deposits, it dissolves the mineral. The dissolved sulfur travels in the water until it enters your home. When the water comes out of the pipe, the dissolved sulfur instantly mixes with the oxygen in the air to form a foul-smelling gas (even in small and harmless quantities), hydrogen sulfide.

This problem can be constant, or it can come and go with the seasons-or even appear or disappear for years at a time. Because the sulfur is dissolved in the water, its presence may vary with fluctuations in the water table or shifts in the ground rock surrounding your well. Anything that changes what layers of rock your water travels through can alter the amount of sulfur in it. Drought causes the water table to drop, while heavy rains cause it to rise. Undetected earth tremors cause cracks in the rock, exposing new sulfur deposits or closing up old ones.

If your problem occurs seasonally, it's probably tied to the fluctuation of the water table. While the smell is annoying, it's harmless and you may choose to live with the problem.

Eliminating the Problem
If you find that you are constantly plagued with the sulfur odor, you may want to take steps to eliminate it. This can be accomplished by doing 1 of several things:

• You can abandon your well and connect to a public water supply if it is available.
• You can install a water treatment system designed to remove hydrogen sulfide gas.
• You may choose to install an automatic chlorinator.

Each of these alternatives has its positive and negative points that will require doing a little homework. You will want to research your options and make a decision based upon initial cost; maintenance and repair; and resale value. Do web searches using the key words: hydrogen sulfide, water, and treatment. Visit the library and look for books or articles on water treatment and well water supplies. Talk to your neighbors about what they have done in response to the problem. Once you've gotten a good idea of what you want, contact several water treatment companies and plumbers to locate 1 who can install the system to fit your needs.

12. My water has a metallic taste and/or I see rust stains in my plumbing fixtures and on my clothes. Why?

Just as sulfur can dissolve into your water and cause the problems we've described in the preceding section; iron deposits in rock dissolve in water and cause difficulties for the homeowner as well. A water treatment company or environmental laboratory can test your water for iron and you will want to research your options as mentioned above.

There are also other possible causes for rust stains in your fixtures and laundry. Older pipes or fixtures in your home, or an aging galvanized pressure tank may be deteriorating. If you see rust only on your laundry, there may be a problem with your washing machine. Replacement of any of these may fix your problem.

Living with high iron content in your water is possible. There are many products on the market that are designed to remove rust stains from your fixtures and laundry. Filters, which remove iron from drinking water, are available in most retail, hardware and home improvement stores.

You can reduce the incidence of rust stains and yellowing of whites by using warm, not hot water, avoiding chlorine bleach-it only makes the problem worse, by not allowing your wash to soak for long periods and by using laundry additives specifically designed to remove rust and yellowing.

13. When my water sits in a glass, sediment forms in the bottom. Why?

Heavy rain, shifts in the rock, changes in the water table, well deterioration or other problems can cause sediment to appear in your water. Contact a qualified plumber or well driller to check out your system. They may be able to tell you what is causing the problem and make a repair. Otherwise you'll need to contact a water treatment company and search out the best remedy for your particular situation.

14. My physician told me to have my water tested for fluoride and/or nitrates. Can you help me?

The state laboratory will test your private drinking water supply for nitrates or fluoride. Sample kits may be obtained at our office, filled at home and mailed directly to the lab, or returned to our office for courier pick up. You will be billed directly by the state and you should receive your results within two weeks. If you do not receive your results within two weeks, contact the lab at 573-751-3334.

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Workforce & Business Development

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1. Who is hiring?

Please come into our office or log onto to jobs.mo.gov for the latest job listings.

jobs.mo.gov

2. Where is the Missouri Job Center located?

3757 Harry S. Truman Blvd., St. Charles, MO 63301 

Take Interstate 70 to the Cave Springs exit; go north on Cave Springs Road. Our building is on the left next to EPC Computers.

3. What do I need to bring with me when I come in?

Driver’s license or other government-issued ID and Social Security card.

4. What are your hours of operation?

8 a.m.- 5 p.m., Monday-Thursday; 8:30 a.m.-4:30 p.m., Friday; closed Saturday and Sunday

5. How can I talk to a career consultant now?

We encourage you to visit us during office hours or schedule an appointment by calling 636-255-6060.