Collector of Revenue
COVID-19 Latest News
The St. Charles County Administration Building at 201 N. Second Street in St. Charles is open to the public with normal operating hours. Access is limited to the first floor. Upon entrance to any County building, employees and the public are encouraged to wear cloth facial protection, and everyone is required to have a health screening, including temperature check, before entering. Those with a fever or who have other COVID-19 symptoms will not be permitted to enter the building. View release for more information.
The Collector of Revenue’s windows on the first floor are open to the public. For other matters, visitors are encouraged to call 636-949-7470 to make an appointment in advance.
This website will be updated to reflect any changes in facility or department services. The public is encouraged to continue accessing County Government services by phone, email and online when available. Thank you.
- View a comprehensive list of online services.
- For more information about COVID-19, visit the St. Charles County Department of Public Health page.
Get in Line with QLess
Avoid crowds and save time with real-time status updates. Visitors to the Collector of Revenue’s Office can join a virtual queue from their mobile device or computer using the free QLess app, or by checking in at the kiosk in the Administration Building lobby. QLess is available for Tax Payments and Other Services.
2020 Tax Bill Information
On Nov. 24, the first of nearly 350,000 real estate and personal property tax bills for 2020 will be mailed by Michelle McBride, Collector of Revenue. Bills are already available to view online.
- Press Release: St. Charles County Collector of Revenue to Start Mailing 2020 Tax Bills Nov. 24 (PDF)
- Sign up for eAlerts for personal property and real estate bills to be notified when your bill is online (pull up your account to register).
Due to COVID-19, the public is highly encouraged to pay using one of the following methods to minimize public contact:
- Pay online using e-check ($1.50 fee) or credit card (fee of about 2.5 percent of the total amount due). Payments made on this site are posted based on the online payment transaction date/time. Early payment is highly recommended when paying online in case of technical difficulties.
Many taxpayers opt to use online payment systems through banks to pay taxes. The Collector of Revenue urges those who use these systems to initiate payment at least five working days prior to Dec. 31. The payment date in these transactions is registered as the date payment is received by the Collector of Revenue’s office, not the date a taxpayer initiates the transaction through their bank.
- By mail using check, money order or cashier’s check. Make payable to Michelle D. McBride or St. Charles County Collector of Revenue. Mail to Michelle D. McBride, St. Charles County Collector of Revenue, 201 N. Second St., Room 134, St. Charles, MO 63301. Include remittance stub, if available, and write account number on the payment. Do not mail cash.
Mailed payments are accepted as of the postmark date. If there is no postmark, payment will be accepted on the date the Collector of Revenue’s office receives the envelope. If payment is placed in the mail on Dec. 31, it might not be postmarked until the next business day and could result in the addition of statutory late payment interest and penalty.
By phone using e-check ($1.50 fee) or debit/credit card (fee of about 2.5 percent of the total amount due). Call the toll-free tax payment line at 1-855-227-7840 and follow the prompts. Taxpayers need the tax year and bill number located on the statement to use this system.
By submitting check, money order or cashier’s check in the drive-through drop box in front of the County Administration Building at 201 N. Second Street in St. Charles. Include remittance stub, if available, and account number on payment in an envelope. Payments must be submitted in the blue-labeled "County" drop box. Do not place cash in the drop box. The box will be locked at midnight Dec. 31. A payment placed in the "City" drop box could result in late payment penalties if it is not received by the Collector of Revenue by the due date.
Taxpayers who have questions about their bill or need a receipt immediately may pay in person at the Collector of Revenue’s service windows 8 a.m.–5 p.m., Monday–Friday, excluding Christmas Eve and Christmas Day. Payment also may be submitted in the indoor drop box in the first floor lobby of the County Administration Building. Taxpayers will need to undergo a COVID-19 health screening upon entering the building. Those visiting the service windows will need to register for the Collector’s queue through the QLess kiosk in the lobby, through the QLess app on their mobile device, or through the QLess link. Monitors in the lobby and a text notification on a mobile device will update those in the queue, and taxpayers will be alerted visually and audibly through the monitor or their mobile device when it is their turn to approach the windows. Staff at the security desk in the lobby will be available to assist taxpayers with QLess.
The St. Charles County Collector’s Office is committed to providing efficient tax payment (collection and disbursement) operations and to providing exceptional customer service to the taxpayers by promptly and professionally waiting on them at the windows, pleasantly and patiently answering telephone inquiries, and courteously and creatively handling problems.
Your tax bill is comprised of three key components:
- Assessment Authority
- Taxing Authority
- Collection Authority
The assessment authority (Assessor’s Office) is responsible for establishing the fair market value of all property within St. Charles County as of the tax date. This assures the tax burden is distributed fairly among those responsible for payment.
The taxing authority (school, city, fire districts, etc.) establishes the tax rate based on the budgetary requirements needed to appropriately fund the services provided within their jurisdiction.
The collection authority (Collector of Revenue’s Office) is responsible for collecting the amount of tax assigned to each property owner.