Get in Line with QLess
Select a department to check the wait time status and save your place in line virtually, or to make an appointment.
Residents in St. Charles County can avoid crowds and save time when they need to visit key County Government departments.
QLess enhances customer experience by providing real-time status updates. Based on their proximity to the County building where their appointment is located, residents can remain at home, in their car, or tend to other business until they are notified via text that it is time to head toward the service location. A spot in line can be managed by text commands that enable users to request more time, leave the line, ask for help, cancel an appointment, or be notified of the time remaining before they reach the front of the line.
QLess capabilities at the County’s Administration Building will include a kiosk for the app in the lobby. Instead of using QLess on a mobile device or computer, at the kiosk customers will simply pick the service they need, enter their first name and last initial, and be given an estimated wait time. Monitors in the lobby and a text notification on a mobile device will update those in the queue. When it’s their turn, customers will be alerted both visually and audibly through the monitor or their mobile device.
Appointments for some in-person services will be available by using the QLess calendar feature, including fingerprinting services by the Sheriff’s Department; employment candidate testing by Human Resources; homeowner certification tests through Community Development; specialized licenses from Finance; and military discharge papers and marriage license applications from the Recorder of Deeds. The calendar feature will show details about what services are available and when.
At the Pet Adoption Center, customers will be able to make an appointment to adopt a pet via the website or through the QLess app, either in advance or from the building parking lot. They will be given a wait time and alerted when they can enter the building.
The St. Charles County Public Health building is undergoing renovations to better keep customers and staff safe and secure, but when complete at the end of the year, QLess will be available for making health appointments and getting in a queue for services such as passports, vital records, testing and more.
It is important to note that QLess does not sell data or transfer it to third parties, however, those who do not wish to use the QLess app still will be able to access all services as before—by going to the location, using the kiosk in the Administration Building, calling to make an appointment, or viewing a list of services available online.